Does the following situation sound familiar: Your business users are on the road, at a tradeshow, or at a meeting with customers. They are looking for a specific service, have a support question, or want to get an issue fixed quickly…they just need fast help to keep the business running. And you know what happens in these cases, right? They try to call someone via the phone or search the Internet, but frequently fail to get a satisfying solution. And you also know the result: unsatisfied users, long resolution cycles, and frustrated service desk staff that are bound to manual, low-level support tasks. This applies to IT support services like fixing a connectivity problem, but also to non-IT services like creating an expense report, or registering a customer as a visitor at your front desk.
But there is a way to rectify this: an automated service desk, based on machine learning and analytics, which provides a modern user experience that is appropriate for the digital age. We call it SMAX.
If you want to see and understand SMAX, then join us at two webinars in September.
Deliver a More Engaging IT service Management User Experience with SMAX, live online on September 18 at 11:00 AM ET (5:00 PM CET/8:00 AM PT)
This webinar will be a live demo of SMAX and you will be able to see how machine learning, analytics, and codeless configuration come together to deliver a true digital IT service management experience for business users and IT.
Machine Learning and Analytics: Taking ITSM and Support to the Next Level, an HDI webinar, online on September 25 at 1:00PT ET (7:00PM CET/10:00AM PT)
In this webinar, you will be able to hear and discuss with us:
- Why analytics are important to service management and support
- What machine learning is and how it can enable faster, better, more accurate resolutions
- How machine learning and analytics combine to enable smart processes that can pinpoint expertise, accelerate configuration and change management, and minimize wasted time
For more information about SMAX visit: www.microfocus.com/itsm
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