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Next Generation Training for Next Generation Service Management Automation (SMAX)

MaryR Honored Contributor.
Honored Contributor.
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On Demand Labs 769719673.jpgDid you know that the “X” in SMAX designates “next generation”? SMAX uses  embedded machine learning and analytics to provide an engaging and responsive user experience that’s all about simplifying the way businesses manage IT services and assets.  A next generation solution like SMAX deserves next generation training - and we are excited to announce the first two course offers are now available.

Training Matters

Powerful software is only as powerful as those who use it making user adoption is the best indicator of software success in achieving business goals.  Often when I talk about user adoption, people immediately assume I'm talking about avoiding shelfware.  While shelfware is an issue early in the life cycle, I see a bigger concern being potential software underuse – where informally trained users may familiarize themselves only with the capabilities needed to enable them to continue doing things the old familiar way, rather than adopting the new best practices that unleash the full benefits of the  software.  Underuse can be hard-to-detect.  A common indicator is that the business fails to realize the expected direct and downstream software benefits.  Training makes a difference.  

SMAX Next Generation Training

The digital learning training for SMAX is role-based so its relevant to the learner and delivered in a business use case context..  Training for two roles is available now on the education portal:

  • SMAX Service Desk
  • SMAX Support Engineer

There is an entire line-up of training coming for SMAX including digital learning courses for these roles:

  • End User (coming soon)
  • Configuration and Asset managers
  • Service and Process Owners
  • Administrators

Instructor led training and ART (Adoption Readiness Tool) content are in development. Subscribe to our Learning Channel. and read our monthly news reel  to hear about these new trainings at the time of release.  

SMAX Service Desk (SMAX200SP) Available Now

Training topics in the SMAX Service Desk role digital learning course include:

  • Creating and classifying a service request
  • Using Knowledge Management to solve a request
  • Building reports and managing dashboards

Watch this short (76s) course preview to learn more:

Full details on the SMAX Service Desk role digital learning course including a full course outline can be found here.

SMAX Support Engineer (SMAX210SP)  Available Now

Training topics covered in the SMAX Support Engineer role digital learning course include:

  • Resolving incidents and restoring service operation
  • Identifying and investigating problems
  • Enhancing IT service usage and availability
  • Enhancing performance using the change calendar and analytics

Hear more about the course on this short (90s) video preview:

You can find a more detaled course description including a course outline   here where you can also register for the course

Digital Learning – What is it?

Digital Learning is a modern style of eLearning.  A style that promotes a more engaging learning experience:

    • Role based use cases that provide training focused on business workflows and relevant to the learners business role,
    • Anytime, anywhere, on-demand learning that minimizes cost and makes the training delivery convenient and flexible,
    • Twelve month access so a learner can take the course and reference back to it to refresh knowledge as needed, 
    • Embedded simulations with try me/show me functionality for an engaging “hands on” like learning experience – the days of death by PowerPoint are over.

Complement the digital learning experience  by joining the  Micro Focus worldwide online community (open to all SMA-X users). There learners as well as experienced users along with Micro Focus experts collaborate as industry peers to exchange ideas, tips and tricks and general knowledge that brings the learning experience “to life”.

More about SMAX

If you’re not familiar with SMAX you can find key resources like an e-book, infographic, and other documentation here.

You can find our entire ITOM training portfolio on the Micro Focus Education Portal.

If you have specific questions about SMA-X or other Micro Focus training please contact the training coordinator team in your region.

About the Author
Mary (@maryrasmussen_) is the worldwide product marketing manager for Micro Focus Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
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