They came | They shared | They learned— Customers insights from the ITOM Summit

New Member.
0 0 768


 Whew, what a rush! Now that the Micro Focus ITOM Summit is behind us, I can reflect on the events of the week and share some of the most interesting comments that attendees made.

First off, the Data Center Automation (DCA) track at the ITOM Summit 2018 was spectacular! We enjoyed getting to see everyone in Texas, and there was plenty of lively discussion and insights shared on the Data Center Automation (DCA) front.

 Adopters of DCA on the Container Deployment Foundation (CDF) Platform had this to say:


**Regarding enterprise readiness ….

  • Easy and robust deployment
  • Security and RBAC built into the platform adds more value
  • The platform is designed to scale
  • The platform design offers simplified integration and is unified via a REST API
  • IT gains the ability to expose values without being limited to dashboards and reports
  • A built-in database minimizes dependency on the data store
  • IT gets to choose between an external database versus an embedded database, with the option to use internal Postgres database plus Vertica

Regarding usability ….

  • There’s no loss of functionality when transitioning to DCA on CDF
  • Greater flexibility is available driven by consolidation of the user interface and unit based licenses across servers and databases
  • Visibility into all orchestration flow execution enables a better understanding, allowing IT to focus on service instead of servers

**Seasoned users of DCA also shared the following thoughts and insights based on their automation journey

  • Artificial intelligence, task automation, and orchestration are intersecting
  • A cloud personas will be required to own the end-to-end lifecycle task of workloads
  • Automation tools need to get easier and more agile
  • On the automation journey, tool teams fall behind on automation strategy when they get busy, which slows the pace at which benefits can be exploited
  • Strategy needs leadership involvement to help identify areas where individuals can add value
  • A multifaceted approach is required to increase the adoption of automation adoption
  • The automation journey offers better, different jobs. It increases ability to offer value to business. Increases personnel exposure to management
  • A prerequisite is to keep management involved/informed of decisions and communicate essence of how easy things get
  • Good foundational design creates atomic units/flows, which others can leverage for other process design thus accelerating adoption and value. There are times when the process needs to be improved BEFORE it gets automated.
  • Process design for automation is the next stage beyond automation plumbing
  • An Adoption Readiness eLearning Tool helps create a community

Thank you all for sharing your time and thoughts with us at ITOM Summit 2018. For those of you that were unable to attend, we will have session recordings available in the next few weeks.  We look forward to seeing you at the next one!

About the Author
Currently focused on Datacenter Automation and IT Process Automation solutions. The scope of these solutions spans across server, network, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery.
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.