Utilizing automation to drive change: One customer’s story

Micro Focus Expert
Micro Focus Expert
0 0 2,176

The Winter Olympic Games are now in their final week, but we can already see that the Netherlands will be one of the most successful nations when it comes to medal count. With only 34 athletes, who are competing in four sports, at the time of this writing, they had won 17 medals with 7 gold and 6 silver medals. So far they are on pace for a medal for every two athletes!

In March, Dutch Toine Jenniskens, the Business Architect for IT Management at Rabobank will “speed skate” to Monaco, to participate and present at Micro Focus Universe 2018. Toine will present twice on Tuesday 13 March, the first day of the event.

His first presentation is at 15:30-16:30 in the Cross-ITOM customer use case session: How radical IT automation and analytics drive change in IT at Rabobank

He will also present his story during the Welcome Keynote, hosted by Chris Hsu, the CEO of Micro Focus at 17:30.

Typically, I would finish this blog at this point, after giving you guys a general idea of his presentation. However, because this presentation is so special, I want to share some additional information from Toine’s draft presentation with you.

Shaping the customer experience with automation

Many years ago, Rabobank IT made the decision to automate their IT processes entirely and allow technological innovations to shape the customer experience and their organization. Accomplishing this required beginning with very close collaboration between business and IT and then continuing by automating everything. It also required end-to-end monitoring with continuous improvements to get things moving in a positive directing and getting better after each cycle.

Rabobank, with Toine as its main representative, was one of the early adopters of the Open Group IT4IT Reference Architecture. In this session, Toine will talk about:

  • Their IT4IT implementation
  • The key principles they applied which enabled their highly effective and automated teams,
  • How their ideal delivery pipeline looks like in the real world
  • How Toine and his team measure the progress

The big emphasis in this presentation will be on IT Operations Management Analytics and AI Ops. At the end of the session you will hear which tools Rabobank IT uses. Not all of the tools are from Micro Focus, and you can learn from Toine how they integrate all of these different tools.

In the Welcome Keynote, Toine will talk about how Vertica enables the advanced analytics for ITOM.

Don’t miss Rabobank’s breakout and keynote sessions and the dozens of other sessions at Micro Focus Universe this March!

Register Now

If you plan to arrive to Monaco the weekend before Universe 2018 begins, note that the open-air skating ring is still open--the last day is 11. March. I am sure that even speed ice skaters will enjoy in some recreational figure-skating. If ice-skating is not your favorite, needless to say, there are many other memory-creating opportunities in Monaco!



I look forward to seeing you at Micro Focus Universe and at the Rabobank session.












About the Author
Vesna is the senior product marketing manager at Micro Focus Software. She has been with HPE , now Micro Focus, for 17 years in R&D, product management and product marketing. At Micro Focus she is responsible for go to market and enablement of the Micro Focus ITOM software products.
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.