WEBINAR: Are ITSM and Enterprise Service Management one and the same?

Micro Focus Contributor
Micro Focus Contributor
1 0 1,192

webinar_are itsm and esm the same.jpgJoin Our Webinar

June 18, 2020 | 8:00 a.m. PDT

 Services, applications, and processes are more connected than ever through digital transformation. IT teams have mastered the delivery and management of services and now other enterprise functions (such as HR, finance, legal, and marketing) are ready for a services automation revolution, too. Yet, business innovation and operational excellence compete for the same resources in their quest to continuously improve the employee and customer experience—all in the midst of a growing skills gap. Your ability to automate IT services qualifies your team to offer and manage digital services for your business teams.

Join Eveline Oehrlich, VP and Research Director at Research In Action and Michael Pott, Product Marketing Manager at Micro Focus for a one-hour session to explore the convergence of IT, Enterprise, and Operational Service Management—touching on the human, process, and technology requirements for such a digital service transformation journey.

Learn how to go about managing any service efficiently and effectively, and get ready for “intelligent service automation and intelligent services” through tactical and strategic steps to your service management convergence.

 

Title:

Are ITSM and Enterprise Service Management one and the same?

Date:

June 18, 2020

Time:

8:00 a.m. PDT

Presenters:

Eveline Oehrlich, VP and Research Director, Research In Action
Michael Pott, Product Marketing Manager, Micro Focus

Length:

60 minutes

 

Can’t make it to the live session? Register now and we’ll send you a link to view the recording at your convenience.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.