What’s new in Operations Bridge 2019.08 - Customize Dashboards and Reporting

Micro Focus Frequent Contributor
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We’re excited to announce the availability of Micro Focus Operations Bridge 2019.08. This release includes a bunch of enterprise readiness and stability updates, as well as functional enhancements and improvements to the existing features.

This is a 5-part blog, where the functionality included in this release is mapped to different Operations Bridge features. This part talks about what’s new in Operations Bridge 2019.08 - Customize Dashboards and Reporting. The other parts are listed below:

Customize Dashboards and Reporting

In this Operations Bridge feature, Business Value Dashboards (BVD) exploit the status and KPI data from Operations Bridge and other sources at your disposal. This provides a TV-like, live channel of business and IT news that the BVD “paints” onto a tablet or any other device with a browser. The BVD software can display online information—such as internet news feeds, live programs, and streaming videos—in dashboard views. These views can be developed by anyone using simple office productivity tools, such as Microsoft Visio.

Reporting in Operation Bridge is based on the COSO Data Lake, our unified big data platform consolidating multiple domains. See our COSO strategy blog post for more information and the use of the COSO Data Lake in Operations Bridge.

The following reporting methods are available for you to use:

  • BVD-based reports, where you can choose between:
    • Out-of-the-box reports that are part of the product and are based on parameterized dashboards.
    • Custom BVD-based reports.
  • Custom reporting based on the BI tool of your choice (MS Power BI, Tableau, Qlik, etc.). This option is recommended for building custom reports in Operations Bridge. This method allows controlled access to the COSO Data Lake data for reporting and business intelligence (BI) with the 3rd-party tools. Note that we do not offer any out-of-the-box reports for use with the BYOBI. 

Custom reports can be created by using the schema that already exists in the COSO Data Lake (see this documentation resource for more information). Further details and the steps on how to build custom reports on top of the data in the COSO Data Lake are provided in the Guide to using an external BI tool on Operations Bridge data.

You can also implement BVD-based custom reporting but we recommend the BYOBI-based reporting option for custom reporting. Configuring BVD-based custom reports requires expertise and we provide only limited support and documentation for creating such reports from scratch.

Enhancements in Operations Bridge Reporting

Out-of-the-box BVD-based reports fall into 3 categories – agent-based, agentless and event reports and are described in detail in the documentation portal . Below image shows the OOTB reports available in Operations Bridge 2019.08 release.

reports.jpg

There are both frontend and backend enhancements in this release.

The backend enhancements are:

  • Schema standardization, metadata updates and query optimization.
  • Aggregation table names are standardized to make them intuitive for the end user who can create reports using the data.

schema.jpg

  • Default data retention policy is included. The default retention for raw and hourly are,
    • Retention for Raw: 180 days
    • Retention for Hourly: 365 days

The retention for Daily tables is not defined and the data will continue to remain unless manually deleted. 

  • There is an option to aggregate backdated data both for system availability and events.
  • Late arrival processing for Event data is included to handle delay of 24 hours.
  • 107 agent metrics are collected via the Collection Services and stored in COSO Data Lake. 39 of these metrics are aggregated

The frontend enhancements are:

  • Custom Date parameter selection is available for all reports. Previously this was fixed to 30 days. Now, the report period can be changed to 7, 14, 30, 60, 90, 180 days.
  • Truncating of large text across all the reports is handled
  • The System Usage report is enhanced to show forecast per node. The node can be selected as a parameter 

sys-usage.jpg

  • A new event report – Event policy report is added to get the event statistics from the policy perspective. This is a parameterized report where you can choose the required policy and report period

event-policy.jpg

  • User and user group efficiency have been included in the Event Assignment by User Group report, which shows the resolution time for the user group and the user in the user group.

event-new.jpg

  • The Event Summary report is enhanced to include
    • CI related information which shows the CI with highest duplicates, Open, and Incoming events.
    • Top incoming events by Policy
    • User group efficiency

event-summary.jpg

RUM OOTB Report Enhancements

RUM integrates with COSO Data Lake to store RUM Data collected by RUM Probes. You can insert the Real User monitoring data in the form of Sessions, Actions and Pages into the COSO Data Lake database. Check the documentation portal for steps to see RUM dashboards in BVD.

In this release, the RUM dashboards are enhanced to use the BVD Parameterization feature for selecting the Application. The Data collector queries can be modified to change the application name and company name. Unlike in the previous release these dashboards can be used OOTB without any modifications, which significantly lowers the Time To Value (TTV).

You can use the slide panel to select the 3 applications for the RUM AllApps Dashboard, see the screenshot below. Similarly, you can select the Application name in the RUM PerApp Dashboard.

rum.jpg

BVD Enhancements

BVD enhancements can be categorized as related to the new reporting and as miscellaneous enhancements.

The changes related to the new reporting are summarized in the list below: You can now use the Data Collectors page to create data queries as well as parameter queries. You can also parameterize a data query with predefined values. The result of a parameter query is available as an option for selection when displaying a dashboard which displays data based on a parameterized data query. You can search the parameter list to quickly locate the intended parameter. For more information on BVD see the documentation portal.

  • Parameter queries with predefined values, these are non-sql based. Choose ‘Value list’ and enter Label/Value pairs

bvd1.jpg

  • Search in parameter list

You can type the search string in the suggest box. All hits are shown and underlined.

bvd2.jpg

  • Parameter in Text Value widget

Text Value widget can now be linked to a parameter directly. In Visio add the  variable name of the parameter query in the Text Value widget with the syntax ${}, for example: ${host}

  • Text value widget – truncate text on overflow

Previously, data exceeding the width of the text box overflowed. Now, the content of data field will be shortened to fit into the size of the widget as drawn in VISIO.

bvd3.jpg

  • New Multi Time Series widget option

The data/Time format in the Multi Time Series widget has been enhanced to support different formats. For example, MM/DD, dd HH:MM etc. For Date/Time format documentation see here.

bvd4.jpg

Other BVD Enhancements include:

  • SQL query now also allows WITH

For security reasons, BVD limits the type of queries being possible as data and parameter queries. Until BVD 2019.05 only “SELECT” queries were possible. In 2019.08, support for “WITH” queries was added, allowing a wider range of possibilities to retrieve data from the Vertica database. You can check the Vertica documentation for WITH Clause here.

  • HTTPS communication.

If OBM and BVD are integrated and running in the same CDF environment, the connected server settings need to be changed after an upgrade. Communication protocol inside the CDF cluster changed from http to https. Therefore the connected server URL needs to get updated. No changes are necessary, if OBM and BVD are not inside the same CDF environment. For more information on the configuration see the documentation here.

Please keep in mind that the following Operations Bridge functionality are marked with “Limited Availability“ at the time of the release:

  • Expanding COSO Reporting (New Reporting in Operation Bridge)
  • Enhancing AIOps (Event Analytics)

So what exactly does this mean? “Limited Availability” implies that these capabilities are pending further performance and scalability tests, as well as corresponding recommendations and validation in customer environments and further functional enhancements. Therefore, Micro Focus recommends to start using these capabilities in non-production environments. Micro Focus is also recruiting customers who want to explore those features by participating in our Customer Validation program. The benefits will include direct contact with the R&D lab and the opportunity to take part in shaping the future of our products. Don’t miss this exciting opportunity and contact Operations Bridge Product Management for further information today! Start by getting in touch with your local Micro Focus Sales representative who will put you into contact with the proper Product Manager.

We encourage you to try out our new features and enhancements! For further information on our offerings, visit the Operations Bridge product page, explore our documentation resources and check out our videos and blogs.

If you have feedback or suggestions, don’t hesitate to comment on this article.

Explore full capabilities of Operations Bridge by taking a look at our Operations Bridge Manager, Operations Bridge Analytics, Operation Bridge Content, Operations Connector (OpsCx), Business Value Dashboard (BVD) and Operations Orchestration (OO) documentation!

Events

To get more information on this release and how customers are using Operations Bridge, we are happy to announce the following events:

Read all our news at the Operations Bridge blog.

References

Explore all the capabilities of the Operations Bridge and technology integrations by visiting these sites:

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