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Who’s king, the burger or the app?

Ian_Bromehead Super Contributor.
Super Contributor.
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APM an old acronym but application performance monitoring is back and probably to stay. 
As smartphone users most of us are, we know that value is found in great applications.
But we also know how frustrating they can be when navigation sucks, pages block, performance sucks.
Do any of those things happen to you? Are they happening right now?

If you’re thinking, well the website ping is OK, then you’d better start worrying because that doesn’t tell you if users are download error.pnghappy or not. 


APM does. Why do you need it?
Well for a start you don’t want to wait for people to call and tell you something’s wrong.
zap.jpg

Chances are they’ve zapped to your competitor’s website already.

 

Checking your app end to end should be a permanent feature of your IT operations capabilities. With a synthetic probe that’s doing exactly that you stand a better chance of knowing something’s wrong and can fix it before business is disrupted.
Make sense?
Ok so what else?

Well what about finding out where a user is maybe having an issue doing business with you.
Is that that version that was rolled out yesterday?
New page have an issue?
Data centre change maybe disrupting database calls?
Credit check not working well?
These and more can all kill the user experience. And your brand!!  bad user experience.jpg

Real user session analysis helps to find the issue, watch the transaction and find the smoking gun.
So yeah Real User Management, a big plus of APM
Make sense as well?

OK so what about those smartphones the king app runs on.
Are they all the same?
Do they all behave in the same way?
Might they have an impact on how the user perceives your app?
Does it even work on her device?

empty battery.pngDoes it suck the battery dry in minutes?


I bought a smartphone in India a while ago. It has worked well, gives good battery life, but its behaviour is different to other more well-known brands I had before.
So can the user experience be killed by the device she’s using?
Of course.
APM to the rescue IF the APM solution you have can root cause device issues.
Make sense?
Adding up?

Well, some of us will remember the good old days of APM. Since its inception, IT infrastructure has changed, gone Hybrid, devices have become more powerful and are now prolific.
If anything APM requirements are multiplying and with proliferation of the King app and its versions comes a huge proliferation of data.
BIG data.
Who’s got time to go study it all?
Not me
Not you, not anyone yet there’s a needle in that haystack,
What do with it all then?
Search through it all?
Fine if you've a got a great tool to do that. But looking for what?

There’s a better approach in my view. How about coupling these APM monitoring capabilities and its data with a fantastic analytic capability?
Even better when the analytic is clever enough to go find things automatically
Make sense?
Sure it does, and its called
That’s AIOps and its here and now.  
It’s a domain that experts write about and describe since Artificial intelligence is in the home, the smartphone, the car. Why wouldn’t it be in IT operations?
Well it is, if you choose your toolset wisely.
Clearly marrying APM and AIOps ought to be high on your list to transform your IT operations. 

Gartner has published a report that discusses how APM broadens that digital transformation.
We’re offering a complimentary copy of that report here.
Gartner APM report thumbnail.jpg





If your app is going to stay king, you ought to be reading it,
When you have, come and join us at the ITOM Summit or look on our webpage to see how Micro Focus Operations Bridge brings APM and AIOps together to help you profit from your data, to keep your app on the throne and your users smiling.

Gartner, Broaden Application Performance Monitoring to Support Digital Business Transformation, 26 December 2018, Federico De Silva, Charley Rich

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