Are you game to withstand some of the most rugged service desk management challenges? In this blog, we have outlined some of the top challenges and tips that would enable you to improve your IT service desk.
In CMS 2019.08, we are introducing another event based discovery AWS Event Based Discovery that uses the Amazon SDK for Java to access AWS Simple Queue Service (SQS) service to detect the changes of AWS resources. This discovery brings great performance, stability, controllability, and data quality. If you want to have a better understanding of this discovery, keep reading...
What do you get if you mix remote sites, VM-only protection that isn’t meeting your needs and a highly regulated industry, with a new Data Protector roll-out? A centralized, modernized and compliant backup strategy.
No industry is subject to waves of change as often as technology. It has a long reach, touching everything we use. So how do innovations, such as Machine Learning, AI and automation, affect the well-established technologies of Service Management?
Robotic Process Automation employs software-based technology or “robots” to efficiently automate repetitive mundane business processes. With RPA, businesses configure bots that mimic the way humans interact with applications via a user interface to replace time-consuming, unproductive manual tasks thereby enabling the workforce to focus more on other important tasks. Learn more in this blog post...
With the advent of digital technologies, IT service management is rapidly evolving from being a mere support function to a driver of business innovation and change. Optimized ITSM strategy that supports business objectives, improves customer experience and increases employee productivity is a crucial building block of the overall digital transformation strategy for any business.