When the outbreak of the Corona virus hit one of the world’s largest countries and it went into lockdown, most federal agencies were instructed to work remotely. This included its federal judicial body – a long-time Micro Focus ITSM customer with 10,000+ users who had made extensive use of Micro Focus SMAX to maintain their service centre for both IT and the enterprise.
Originally coined by Gartner, the term AIOps stands for artificial intelligence for IT operations… and has quickly become the 2020 IT buzz word. Why? Because AIOps is offering the all-encompassing strategy for using machine learning and AI to maximize big data and analytics that, in turn, can power automation and business workflows.