ITSM has been built on three common pillars: people, processes and tools. But in recent years those tools have shifted and have new capabilities associated with them. Keep reading to learn about these enhancements.
We presented a challenge to our ITOM Insiders group to offer some tips and tricks for Operations Bridge – Operations Manager (OM), Operations Manager i (OMi), Operations Manager UNIX (OMU) and Operations Manager Linux (OML). Read on to see what they offered.
After a major transformation of our ITSM portfolio, we are excited to unveil the new generation of service desk, the Service Management Automation X (SMA-X) suite. Read more to know what is inside and what makes it so new and exciting.
Organizations want to get the most out of cloud services and traditional infrastructure—no matter what their current organizational structure looks like. Keep reading to find out more about transparent ops and how to make the most of your infrastructure regardless of where you are in your DevOps journey.
William Dupley has years of experience surrounding IT strategic planning. Keep reading to hear his thoughts on developing an effective strategy and to see if you have fallen into any of the common traps.
The digital economy and digital services have changed how people work and have raised expectations for user experience. Keep reading to find out how the new Service Automation Suite helps users accelerate to the speed of digital business.