Automation is revolutionizing how IT is delivered. But what is the impact of this change to the customer experience? Keep reading to find out more about the experience of Rabobank, and find out how you can hear their story.
ITSM has been built on three common pillars: people, processes and tools. But in recent years those tools have shifted and have new capabilities associated with them. Keep reading to learn about these enhancements.
After a major transformation of our ITSM portfolio, we are excited to unveil the new generation of service desk, the Service Management Automation X (SMA-X) suite. Read more to know what is inside and what makes it so new and exciting.
How many service desk tickets is your organization seeing this year? We are hosting a webinar to help you understand how to improve the automation of your tickets, and make it super easy for users to self-help or submit a ticket when needed.