When the outbreak of the Corona virus hit one of the world’s largest countries and it went into lockdown, most federal agencies were instructed to work remotely. This included its federal judicial body – a long-time Micro Focus ITSM customer with 10,000+ users who had made extensive use of Micro Focus SMAX to maintain their service centre for both IT and the enterprise.
Moving to ESM does not mean you need to rip out your existing IT Service Management Tool. Rather, it involves working within your traditional ITIL framework—which provided the building blocks for ITSM delivery—to better serve departments and individuals across the enterprise.
Those who are a customer today and are interested in presenting at Micro Focus Universe, now is the time to get registered to not only share your story, but also be able to attend the conference and discuss challenges and successes with other customers.