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Micro Focus IT Service Management Automation Suite 2017.01 is available now!

Micro Focus Expert
Micro Focus Expert
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Micro Focus ITSM Automation Suite provides software and licenses required to build your ITSM solution, ranging from a Big Data service desk to covering comprehensive use cases like Service Asset and Configuration Management (SACM).

As a suite, it brings together the latest improvements to provide users with an ITSM Automation solution. This structure further increases user satisfaction and efficiency including:

  • Unified user experience
  • Smart Analytics enterprise scalability improvements
  • Configuration Management System (CMS) support to empower running CMS components in public cloud

The ITSM Automation Suite leverages the power of machine learning and Big Data, and comes with new service portal features, pre-built integrations, a consistent user interface look-and-feel, and a unified workflow designer.

To meet your needs, ITSM Automation Suite is available in two editions:

  • ITSMA Suite Express Edition
  • ITSMA Suite Premium Edition

Dependent on the chosen edition, ITSM Automation Suite 2017.01 includes:

Did you know about the Customer Appreciation Program?

Micro Focus continues to offer the Customer Appreciation Program (CAP) for existing Service Manager customers. It allows customers to optimize current license entitlements and gain the capabilities and values of Smart Analytics at a very attractive price. As a result, customers who qualify for this program will end up with all Micro Focus Service Manager modules including Smart Analytics synchronized to the same quantities. This eliminates license audit concerns across modules and radically simplifies ongoing contract administration.

More information

For more information about IT Service Management Automation and the Customer Appreciation Program visit the ITSM website or contact your local Micro Focus Sales Representative or Micro Focus Preferred Partner.


Have a nice day,

Michael Pott (@michaelpott)



Honored Contributor.. alexdc12 Honored Contributor..
Honored Contributor..

The CAP is something i never knew about!

Not applicable

CMS/UD is way to go!!!

Established Member.. NK30
Established Member..

Can we add HP PPM to this and change the solution  to 'Change and Configuration Management' ?



About the Author
Product Marketing Manager at Micro Focus.
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.