Micro Focus ITSM Automation Suite provides software and licenses required to build your ITSM solution, ranging from a Big Data service desk to covering comprehensive use cases like Service Asset and Configuration Management (SACM).
As a suite, it brings together the latest improvements to provide users with an ITSM Automation solution. This structure further increases user satisfaction and efficiency including:
- Unified user experience
- Smart Analytics enterprise scalability improvements
- Configuration Management System (CMS) support to empower running CMS components in public cloud
The ITSM Automation Suite leverages the power of machine learning and Big Data, and comes with new service portal features, pre-built integrations, a consistent user interface look-and-feel, and a unified workflow designer.
To meet your needs, ITSM Automation Suite is available in two editions:
- ITSMA Suite Express Edition
- ITSMA Suite Premium Edition
Dependent on the chosen edition, ITSM Automation Suite 2017.01 includes:
- Service Manager 9.51
- CMS 10.31
- Universal Discovery
- Automated Service Modeling
- Asset Manager 9.62
- Operations Orchestration 10.70
Did you know about the Customer Appreciation Program?
Micro Focus continues to offer the Customer Appreciation Program (CAP) for existing Service Manager customers. It allows customers to optimize current license entitlements and gain the capabilities and values of Smart Analytics at a very attractive price. As a result, customers who qualify for this program will end up with all Micro Focus Service Manager modules including Smart Analytics synchronized to the same quantities. This eliminates license audit concerns across modules and radically simplifies ongoing contract administration.
For more information about IT Service Management Automation and the Customer Appreciation Program visit the ITSM website or contact your local Micro Focus Sales Representative or Micro Focus Preferred Partner.
Have a nice day,
Michael Pott (@michaelpott)
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