Guest post by Joel Landfield, Effectual Systems Group
Here at Effectual Systems Group, we pride ourselves on being the ITOM integration experts. Our entire business is devoted to helping Micro Focus customers like you succeed. In addition to our customer projects, we've also been developing our Packaged Integration Enhancement (PIE) solutions into a line of drop-in products to help you succeed more quickly and easily than ever before. Our flagship Premium PIE for Micro Focus ITSM/SMA content, our most popular product, usually lists for $125k and up. But to celebrate the line and to demonstrate our commitment to the community, we’re excited to announce that starting today (and for at least the next 90 days) you can download this PIE for ITSM content for FREE from the ITOM Marketplace!
PIE for ITSM is the most comprehensive drop-in integration package available. It’s robust enough to support any use case and is flexible enough to accommodate any customer enhancements with a standardized, predictable outcome. It delivers the labor and expertise of a full consulting project, saving your organization thousands of hours (and hundreds of thousands of dollars).
This is a complete solution offering:
- Both ITSM- and UCMDB-side packages
- Documentation for installation, configuration, and administration
Effectual will also be supporting your use of the package with a two-hour, bi-weekly PIE for ITSM Workshop beginning May 9, 2018 at 10AM Pacific Daylight Time (5PM GMT).
If your organization is interested in a faster look at this content in your own unique ITSM/UCMDB environment, contact Effectual for a flash-POC. We can deploy this package for you in around 4 hours over Webex. Even if your content is highly customized, we can show you how to get the PIE for ITSM to treat your data like out-of-the-box.
Download it for your test environment and see for yourself! If you like what you see, we hope you’ll consider Effectual for your ITOM service and consulting needs.
- Transforms UCMDB and ITSM to work as a single platform
- Delivers the absolute best possible data quality and performance
- Radically accelerates time to value and saves thousands of consulting hours in integration design
- Empowers decision makers by improving stakeholder confidence in data accuracy, timeliness, and actionability
- Increases efficiency by reducing the time and cost of process overhead
- Supports any use case, even in customized environments
- Prepares your organization for success with emerging technologies like AI and machine learning by providing a strict quality-controlled structured data set from UCMDB
- Eliminates Unwanted CIs and unintended deletions reducing system bulk and ensuring data quality
- Reduces all manual clean up from the UCMDB integration
- No custom code or external apps to maintain; forward compatible
- Allows prioritization of volatile CITs enabling simultaneous new records from either ITSM or UCMDB
- Flexible to upgrade; will not break like brittle custom solutions
- Easy one-time tailoring to your customized ITSM or UCMDB environments
- SM Process Record Population; Change, Incident, Request For Change, Known Error, Interaction and Task populated into UCMDB as actual CIs
- Automated Change and Incident Impact pushes from UCMDB will provide critical decision detail automatically to your IT Process Records
- Undiscoverable data types, such as contacts, locations and organizations, included for both push and population
- Advanced Automated Service Modeling; can create fully detailed Service Models and relationships in ITSM requiring as little as a relationship between a business application and a device
- ITSM Activity History details now written to UCMDB IT Process record history to prevent data and performance loss.
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