Micro Focus is sponsoring the HDI 2019 conference, which will take place April 7-12 at Rosen Shingle Creek in Orlando, Florida. If you have attended previous HDI conferences, then you know how energizing, influencing and empowering this conference is, from the couple of thousand attendees and best-in-class speakers it attracts to the best practices, tips and tricks you can learn to achieve service and support excellence. Whether you are a first-time attendee or an HDI conference alumnus, you can be sure that you will further develop your professional network, get access to an unbelievable amount of information and inspiration, gain expertise on tools, techniques, and strategies and stay on top of the ITSM game.
Micro Focus will exhibit at booth #800, where we will demonstrate the latest and greatest of SMAX and Universal Discovery and CMDB. Following the tradition of previous conferences, the Magic Boy at our booth will entertain our visitors and remind them that things are not always what they seem.
Since the last HDI conference in 2018, we have delivered four SMAX and CMS new releases, including the SMAX Studio for creating applications in an entirely codeless manner, several new machine-learning-based capabilities, cloud discovery in Oracle Cloud, AWS, Google Cloud, Linux-based discovery of cloud and virtualization and much more.
On Wednesday 4/08, during the breakfast briefing, I will discuss How Can AI Differentiate Your Service Desk at 7:30 am in room Panzacola F3/4. I look forward to your attendance and rich discussion about machine learning in ITSM, smart virtual agents and how to meet the desired performance.
The organizers are expecting more than 2400 service management professionals to share ideas and find new solutions that best fit their IT transformation. As expected, this year AI is a hot topic, and numerous sessions on the topic will be offered. SMAX has been built on AI, machine learning and analytics platform from the ground up, and you will be able to learn from us how machine learning works with five key use cases for ITSM.
The Micro Focus team can’t wait to speak with you at booth #800 about your ITSM, discovery and CMDB challenges and initiatives in 2019 and beyond! Vesna, Jason, Steven, Nathalie, Dan, Lilian, Penny, Carter and Magicians Terry and David look forward to meeting you.
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