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Jeff Sikorski Absent Member.
Absent Member.
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Agent Call Home

 

Can someone please explain the technical aspect of the DDMI Agent Call home?  My company is now going through a very intense Remediation process.  I'm finding a LOT of devices on this list are devices that should be calling home, but aren't. 

 

So my questions:

#1)  How often does the device call home? 

#1B) Are there certain triggers that force it to call home? (IE, network connection change)

 

#2) Can I modify the frequency that devices call home ?

 


I believe timing is my main issue.  These devices are only connected over VPN for maybe an hour a day, a few days a week.  So it doesn't appear that the DDMI agent has enough time to call-home... it's not calling home in that small window. 

 

Thanks,

~Jeff

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Shilei Absent Member.
Absent Member.

Re: Agent Call Home

Hello 

 

CallHome will only be sent if there is a network connection

- CallHome is triggered when the agent starts

- Agent CallHome is repeated ever 8 hours if necessary

- CallHome is triggered when the IP of a device changes

- CallHome is triggered when an additional interface is added to the device 

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