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Absent Member.. CiaranOBrien Absent Member..
Absent Member..
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DDMI will not load

All

  • I have installed DDMi 9.3
  • Installed the license with Autopass
  • Java is installed and enabled
  • Apache is running
  • All services are running
  • Pop blocker has been disabled.
  • When I launch DDMi in the browser with local host I get the log on screen
  • I enter the id and password and DDMi looks like it is going to load but never loads.

Does anybody have any ideas why DDMi does not load?

 

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6 Replies
Jeff Sikorski Absent Member.
Absent Member.

Re: DDMI will not load

What operating system did you install the DDMI server on? 

Was this an upgrade or a brand new install?

 

Bad suggestion... but I would uninstall and reinstall the DDMI server again.  Just go to add/remove programs and uninstall it... reboot... then install it again... and reboot one more time.  All your settings are saved in the registry so when you do the install again it will auto-populate all the hard stuff.

 

If that doesn't work, I'd delete the <data directory> and try again.

 

~Jeff

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Steven R Lee
New Member.

Re: DDMI will not load

One other suggestion would be to try and access the server from another workstation and not the server directly by using the IP Address of the DDMI Server from the workstation.

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Absent Member.. CiaranOBrien Absent Member..
Absent Member..

Re: DDMI will not load

tried but still them same

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Absent Member.. CiaranOBrien Absent Member..
Absent Member..

Re: DDMI will not load

Jeff

 

tried but the same issue. I get an HTTPS browser error when i try to go to the URL. Any ideas?

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Steven R Lee
New Member.

Re: DDMI will not load

The only other suggestion I could offer would be to check there is no port conflicts with other Web servers on the server. Failing that, I would get a ticket open with support to look at the issue more. It sounds like a conflict on some kind and being redirected for some reason.

 

If you look at the HP DDMI System Panel you will be able to run a scan to see if there are any conflicts. You can find the HP DDMI System Panel on the DDMI Server as an icon next to your system clock.

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Jeff Sikorski Absent Member.
Absent Member.

Re: DDMI will not load

Agreed with Steve... you are going to need to go with Support to help you through this probably.

 

Can you post some screen shots of what you are doing and what you are seeing?

When you go to:
https://ddmiserver/

What happens?  Do you get to a credentials pop up?  What happens when you type in your credentials?

 

~Jeff

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