Orphan Account Review - IGA to allow manual association of account to an user

Idea ID 2848220

Orphan Account Review - IGA to allow manual association of account to an user

Currently in Orphan Account Review, whenever user select "Assign account to User", IG does not have any action. It created a fulfillment task that need manual intervention in target system.

IG should execute the action and associate the account to user in IG.

There are cases like user has multiple IDs and target system does not have additional column to store additional correlation key. 

Besides, the other IGA products are working in this way. Why MF IG is not?

4 Comments
Lieutenant
Lieutenant

What happens if we reconcile again after the correlation? 

Commodore
Commodore

The manual correlation should not be overwritten. 

Micro Focus Expert
Micro Focus Expert
Status changed to: Needs Clarification

Please provide more details on the specific use case/needs. If possible provide via chat and if necessary we can discuss live.

Commodore
Commodore

Hi, 

In orphan account review, if reviewer decided to modify the account by assigning the account to an user, IG should automatically associate that account to the user selected by the reviewer. 

What we see now is, if reviewer does that, there will be a "Modify Assigned user" fulfillment task created. But there is no way to associate the account to user unless we update the correlation attribute value in target system. 

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