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Vice Admiral
Vice Admiral
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IDM 4.6 RBPM installation did not worked properly

Hi,

When we did the upgrade to IDM 46 RBPM the installer did not copied all required files to the folders and due to this tomcat is not starting. Now finding out what are files and folders not copied correctly and correcting manually is hectic. Can any one suggest the way to correct this.

Regards
Siva ram T
Labels (1)
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10 Replies
Absent Member.
Absent Member.

Dear Siva,


Could you please provide tomcat/logs/catalina.out file or paste 'what errors are we observing while tomcat service startup time'.

Also one query, Identity Reporting also installed in same server, where we performed 'RBPM upgrade to 4.6'?


One more Suggestion: Instead of file copy from older_tomcat_conf/* or other files, please ensure proper formatting done for newly copied files - as per tomcat doc; we have to refer and merge/adjust in newly placed configuration files of tomcat.


Reference for Tomcat Migration as well: #https://tomcat.apache.org/migration.html

"
When migrating from one major Tomcat version to another (e.g. from Tomcat 7 to Tomcat 8, or from Tomcat 8 to Tomcat 8.5), you should not copy the configuration files from the old version to the new version. The recommended approach is to start with the default configuration of the new version of Apache Tomcat and to adjust it as necessary.
"


Thanks and Best Regards,
SivaPrakasamS.
Microfocus
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Vice Admiral
Vice Admiral

Hi SivaPrakasam

Thanks for your quick reply. The only message i could see in catalina.out is "Error: Could not find or load main class org.apache.catalina.startup.Bootstrap". Identity Reporting is not installed on the same server.

Regards
Siva ram T
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Absent Member.
Absent Member.

Dear Siva,


Thanks for your pointers.


Could you please double-check following items as well:


- Old tomcat(before_upgrade_tomcat)/bin/setenv.sh and new tomcat(after_upgraded_tomcat)/bin/setenv.sh are same; if any mismatch kindly do diff and merge/adjust the customized settings any.


- Also, ensure 'old_tomcat/conf/hibernate.cfg.xml' and 'new_tomcat/conf/hibernate.cfg.xml' updated/merged correct [please do diff once hibernate.cfg.xml, homepage-logging.xml or (if any other customized xml file in /tomcat/conf directory)]


- Ensure New hibernate.cfg.xml has updated with 'EmailApprovalToken, ProcessedEBAMails, Localization, Configuration.hbm.xml and settings.AdminClientSettings' property and its values.

Thanks and Best Regards,
SivaPrakasamS
Microfocus.
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Vice Admiral
Vice Admiral

Hi SivaPrakasam,

I could see that there are too many number of files are missing starting from bootstrap.jar. Instead of copying one by one shall i replace the entire apps folder with backup taken before upgrade and then re-run the installer ? We have our UserApp on Windows 2012 R2 Server.

At present catalin.out throws below error

java.lang.NoClassDefFoundError: org/apache/juli/logging/LogFactory
at org.apache.catalina.startup.Bootstrap.<clinit>(Bootstrap.java:52)
Caused by: java.lang.ClassNotFoundException: org.apache.juli.logging.LogFactory
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:331)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
... 1 more
Exception in thread "main"

Regards
Siva ram T
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Micro Focus Contributor
Micro Focus Contributor

Hi Siva

Can you please provide some more insight into how the upgrade went for you? Did the upgrade program report any error or warning?

You can look into the upgrade logs from the below location:
%TEMP%\rbpm_upgrade\Logs

Also, look into the UserApplication log @C:\netiq\idm\apps\UserApplication\logs\user_application_configure_log.log

Thanks,
Reyaz
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Vice Admiral
Vice Admiral

Hi All,

Please find the below log out put of Identity_Applications_Install_05_31_2017_12_21_51 file

__________________________________________________________________________

Wed May 31 12:25:40 CEST 2017

Free Memory: 13232 kB
Total Memory: 45568 kB

java.class.path:
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\InstallerData\IAClasses.zip
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\InstallerData\Execute.zip
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\InstallerData\Execute.zip
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\InstallerData\Resource1.zip
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\InstallerData\Resource1.zip
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\InstallerData
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\InstallerData

ZGUtil.CLASS_PATH:
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\InstallerData\IAClasses.zip
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\InstallerData\Execute.zip
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\InstallerData

sun.boot.class.path:
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\resources.jar
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\rt.jar
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\sunrsasign.jar
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\jsse.jar
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\jce.jar
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\charsets.jar
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\jfr.jar
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\classes

java.ext.dirs:
C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\lib\ext
C:\Windows\Sun\Java\lib\ext

java.version == 1.8.0_112 (Java 1)
java.vm.name == Java HotSpot(TM) 64-Bit Server VM
java.vm.vendor == Oracle Corporation
java.vm.version == 25.112-b15
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Oracle Corporation
java.vm.specification.version == 1.8
java.specification.name == Java Platform API Specification
java.specification.vendor == Oracle Corporation
java.specification.version == 1.8
java.vendor == Oracle Corporation
java.vendor.url == http://java.oracle.com/
java.class.version == 52.0
java.library.path == C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;D:\netiq\idm\apps\jre\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Java\jre1.8.0_92\bin;\\172.20.79.27\c$\Novell\NDS\DirXMLUtilities\sap\SAPUserUtils\sapjco3.jar;;.
java.compiler == null
java.home == C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows\resource\jre
java.io.tmpdir == C:\Users\z8zrm\AppData\Local\Temp\3\
os.name == Windows Server 2012 R2
os.arch == amd64
os.version == 6.3
path.separator == ;
file.separator == \
file.encoding == Cp1252
user.name == z8zrm
user.home == C:\Users\z8zrm
user.dir == C:\Users\z8zrm\AppData\Local\Temp\3\I1496224113\Windows
user.language == en
user.region == null
__________________________________________________________________________

Installed Feature(s) Application, Help of Identity Applications

Install Begin: MAY 31, 2017 11:48:53 AM CEST
Install End: MAY 31, 2017 12:24:15 PM CEST

Installed by InstallAnywhere 17.0 Premier Build 5158


User Interactions
-----------------


#Database Connection
#-------------------
POSTGRES_DATABASE=0
ORACLE_DATABASE=0
MS_SQL_SERVER_DATABASE=1
NETIQ_DATABASE_HOST=172.20.79.62
NETIQ_DATABASE_PORT=1433
DATABASE_DRIVER_JAR=D:\\netiq\\idm\\apps\\tomcat\\lib\\sqljdbc41.jar

#Database Credentials
#--------------------
NETIQ_DATABASE_NAME=idmuserappdb
NETIQ_DATABASE_ADMIN=idmsqldbadmin
NETIQ_DATABASE_ADMIN_PASSWORD=

#Upgrade Database Type
#---------------------
DATABASE_UPGRADE_TYPE=\"Upgrade Database Now\",\"\",\"\"
DATABASE_UPGRADE_TYPE_1=Upgrade Database Now
DATABASE_UPGRADE_TYPE_2=
DATABASE_UPGRADE_TYPE_3=
DATABASE_UPGRADE_TYPE_BOOLEAN_1=1
DATABASE_UPGRADE_TYPE_BOOLEAN_2=0
DATABASE_UPGRADE_TYPE_BOOLEAN_3=0

#Database Administrator
#----------------------
NETIQ_DATABASE_CONFIG_ADMIN=idmsqldbadmin
NETIQ_DATABASE_CONFIG_ADMIN_PASSWORD=

#Install
#-------
-fileOverwrite_C\:\\Users\\z8zrm\\AppData\\Local\\Temp\\3\\rbpm_upgrade\\_Identity\ Applications_installation\\Change\ Identity\ Applications\ Installation.lax=Yes
-fileOverwrite_C\:\\Users\\z8zrm\\AppData\\Local\\Temp\\3\\rbpm_upgrade\\_Identity\ Applications_installation\\resource\\iawin64_x64.dll=Yes
-fileOverwrite_C\:\\Users\\z8zrm\\AppData\\Local\\Temp\\3\\rbpm_upgrade\\_Identity\ Applications_installation\\resource\\iawin32.dll=Yes
-fileOverwrite_C\:\\Users\\z8zrm\\AppData\\Local\\Temp\\3\\rbpm_upgrade\\_Identity\ Applications_installation\\resource\\win64_32_x64.exe=Yes
-fileOverwrite_C\:\\Users\\z8zrm\\AppData\\Local\\Temp\\3\\rbpm_upgrade\\_Identity\ Applications_installation\\resource\\remove.exe=Yes
-fileOverwrite_C\:\\Users\\z8zrm\\AppData\\Local\\Temp\\3\\rbpm_upgrade\\_Identity\ Applications_installation\\resource\\invoker.exe=Yes

Summary
-------

Installation: Successful null

102 Successes
3 Warnings
0 NonFatalErrors
0 FatalErrors

Action Notes:

None

Install Log Detail:

Check Disk Space: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade
Status: SUCCESSFUL
Additional Notes: NOTE - Required Disk Space:370,460,284 Bytes Free Disk Space:43,078,406,144 Bytes


Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.LogInstallInfoAction
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFile
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFile
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFile
Status: SUCCESSFUL




Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.ScanForExistingInstallations
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.GetTomcatPorts
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.GetDBConnectionInfoAction
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.ValidateDatabaseConnectionInput
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.ValidateDatabaseCredentialsInput
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.ValidateDatabaseAdministratorCredentials
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.TestDBConnection
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.GetCurrentDateTimeAction
Status: SUCCESSFUL








Copy Folder: Destination: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\rbpm_configuration\tomcat
Status: SUCCESSFUL

Copy File: Destination: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\rbpm_configuration\tomcat\setenv.bat
Status: SUCCESSFUL

Copy File: Destination:
Status: WARNING
Additional Notes: WARNING - Source D:\Java\jdk1.8.0_112\lib\security\cacerts does not exist.

Copy File: Destination: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\rbpm_configuration\osp\global.properties
Status: SUCCESSFUL

Copy File: Destination: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\rbpm_configuration\osp\osp.jks
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.ReadTomcatConfigurationAction
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.ReadOSPConfigurationAction
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.ReadUserAppConfigurationAction
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.EscapeFileAndFolderPaths
Status: SUCCESSFUL

Stopping Windows Service: IDM Apps Tomcat Service
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.WaitForTomcatStopAction
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.StopTomcatJREprocess
Status: SUCCESSFUL

Check Disk Space: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade
Status: SUCCESSFUL
Additional Notes: NOTE - Required Disk Space:178,751,984 Bytes Free Disk Space:43,078,406,144 Bytes

Install Directory: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\
Status: SUCCESSFUL
Additional Notes: NOTE - Directory already existed

Install Directory: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\
Status: SUCCESSFUL

Install Uninstaller: Identity Applications(Install All Uninstaller Components)
Status: SUCCESSFUL

Install Directory: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\jre
Status: SUCCESSFUL

Install JRE: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\jre
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\Change Identity Applications Installation.exe
Status: SUCCESSFUL


Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\Change Identity Applications Installation.lax
Status: SUCCESSFUL

Install Directory: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\resource\
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\resource\iawin64_x64.dll
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\resource\iawin32.dll
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\resource\win64_32_x64.exe
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\resource\remove.exe
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\resource\invoker.exe
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: DisplayName
Value Data: Identity Applications
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: UninstallString
Value Data: "C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\_Identity Applications_installation\Change Identity Applications Installation.exe"
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: Publisher
Value Data: NetIQ Corporation
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: URLInfoAbout
Value Data: http://www.netiq.com
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: URLUpdateInfo
Value Data: http://www.netiq.com
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: Contact
Value Data: support@netiq.com
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: ProductID
Value Data: 18ee89af-1f2a-11b2-94de-b89fe3d8ad60
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: InstallLocation
Value Data: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: InstallDate
Value Data: Wed May 31 12:21:51 CEST 2017
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: HelpLink
Value Data: http://www.netiq.com
Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Identity Applications
Value Name: DisplayVersion
Value Data: 4.6.0.0
Status: SUCCESSFUL

Install Uninstaller: Identity Applications(Install All Uninstaller Components)
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\upgrade_properties\osp.upgrade.properties
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\upgrade_properties\posgresql.upgrade.properties
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\upgrade_properties\sspr.upgrade.properties
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\upgrade_properties\tomcat.upgrade.properties
Status: SUCCESSFUL

Install File: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\upgrade_properties\user_app.upgrade.properties
Status: SUCCESSFUL

Expand Archive: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\upgrade_properties.zip
Status: SUCCESSFUL

Move Folder: Destination: C:\Users\z8zrm\AppData\Local\Temp\3\846746.tmp\
Status: SUCCESSFUL

Move Folder: Destination: d:\netiq\idm\apps\osp_sspr_backup_05312017_122033
Status: SUCCESSFUL

Move Folder: Destination: d:\netiq\idm\apps\UserApplication_backup_05312017_122033
Status: SUCCESSFUL

Delete Folder: Source:UserApplication
Status: SUCCESSFUL

Execute Command: sc delete "IDM Apps Tomcat Service"
Status: SUCCESSFUL

Move Folder: Destination: d:\netiq\idm\apps\tomcat_backup_05312017_122033
Status: SUCCESSFUL

Delete Folder: Source:tomcat
Status: SUCCESSFUL

Move Folder: Destination: d:\netiq\idm\apps\activemq_backup_05312017_122033
Status: WARNING
Additional Notes: WARNING - There was a problem copying d:\netiq\idm\apps\activemq_backup_05312017_122033

Delete Folder: Source:activemq
Status: SUCCESSFUL

Move Folder: Destination: d:\netiq\idm\apps\jre_backup_05312017_122033
Status: SUCCESSFUL

Delete Folder: Source:TomcatPostgreSQL_Uninstaller
Status: SUCCESSFUL

Modify Text File - Single File: C:\Users\z8zrm\AppData\Local\Temp\3\846746.tmp\upgrade_properties\tomcat.upgrade.properties
Status: SUCCESSFUL

Execute Command: cmd /c "E:\RBPM\postgre_tomcat_install\TomcatPostgreSQL.exe -i silent -f C:\Users\z8zrm\AppData\Local\Temp\3\846746.tmp\upgrade_properties\tomcat.upgrade.properties"
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\tomcat\conf\ism-configuration.properties
Status: SUCCESSFUL

Modify Text File - Single File: C:\Users\z8zrm\AppData\Local\Temp\3\846746.tmp\upgrade_properties\osp.upgrade.properties
Status: SUCCESSFUL

Execute Script/Batch file: Install OSP
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\osp_sspr\osp\osp.jks
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.UpdateOSPSettings
Status: SUCCESSFUL

Move File: Destination: d:\netiq\idm\apps\jre\lib\security\cacerts
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\jre\lib\security\cacerts
Status: WARNING
Additional Notes: WARNING - Source C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\rbpm_configuration\java\cacerts does not exist.

Modify Text File - Single File: C:\Users\z8zrm\AppData\Local\Temp\3\846746.tmp\upgrade_properties\user_app.upgrade.properties
Status: SUCCESSFUL

Execute Script/Batch file: Install UserApp
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\tomcat\conf\catalog-admin-logging.xml
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\tomcat\conf\dash-logging.xml
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\tomcat\conf\idmuserapp_logging.xml
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\tomcat\conf\jboss-log4j.xml
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\tomcat\conf\homepage-logging.xml
Status: SUCCESSFUL

Copy File: Destination: d:\netiq\idm\apps\tomcat\conf\hibernate.cfg.xml
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.actions.UpdateUserAppSettings
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.conf.newConf.UpdateHibernateCfg
Status: SUCCESSFUL

Custom Action: com.netiq.idm.install.rbpm.upgrade.conf.newConf.UpdateHomePageLogging
Status: SUCCESSFUL

Delete File: Source:cacerts
Status: SUCCESSFUL
Additional Notes: NOTE - Source file cacerts does not exist.

Move File: Destination: d:\netiq\idm\apps\jre\lib\security\cacerts_bkp
Status: SUCCESSFUL

Copy File: Destination: C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\Logs\rbpm_upgrade_debug.log
Status: SUCCESSFUL

Execute Script/Batch file: Clear temporary files
Status: SUCCESSFUL
0 Likes
Absent Member.
Absent Member.

Dear Siva,

Thanks for your log file.

3 Warnings

Copy File: Destination:
Status: WARNING
Additional Notes: WARNING - Source D:\Java\jdk1.8.0_112\lib\security\cacerts does not exist.

Move Folder: Destination: d:\netiq\idm\apps\activemq_backup_05312017_122033
Status: WARNING
Additional Notes: WARNING - There was a problem copying d:\netiq\idm\apps\activemq_backup_05312017_122033

Copy File: Destination: d:\netiq\idm\apps\jre\lib\security\cacerts
Status: WARNING
Additional Notes: WARNING - Source C:\Users\z8zrm\AppData\Local\Temp\3\rbpm_upgrade\rbpm_configuration\java\cacerts does not exist.

Could you please check for above 3 Warnings displays on your setup: Probably we need to check those and rectify the same to get 'no startup errors' in tomcat catalina.out.

- Launch Configupdate Utility -> UserApplication and map 'appropriate keystore cacerts' certificates

- There were activemq copy problem, do we have enough disk space on your disk drive.

- Also could see, there are two partitions C: and 😧 drives, is that making any difference.



Thanks and Best Regards,
SivaPrakasamS
MicroFocus.
0 Likes
Vice Admiral
Vice Admiral

Thanks for the analyzing the log. With the help of Neitiq Support we found that in System Variable PATH value there was a reference to old jdk which caused the issues.

Tomcat started working after replacing the activemq folder with the one received from Netiq Support.

Sufficient disk space exist in C: and 😧

Regards
Siva ram T
0 Likes
Absent Member.
Absent Member.

Thanks a lot Siva for your confirmation, glad it works for you.

Best Regards,
SivaPrakasamS.
MicroFocus.
0 Likes
Micro Focus Contributor
Micro Focus Contributor

Thanks for sharing the log output.

I'm more concerned on the following warning in the log:
Move Folder: Destination: d:\netiq\idm\apps\activemq_backup_05312017_122033
Status: WARNING
Additional Notes: WARNING - There was a problem copying d:\netiq\idm\apps\activemq_backup_05312017_122033


Can you please also share the contents of %TEMP%\rbpm_upgrade\Logs\rbpm_upgrade_debug.log which can provide some more insight into this issue. .

Also, since bootstrap.jar and ActiveMQ are installed as part of tomcat installation, it will be helpful to look into the tomcat install log @d:\netiq\idm\apps\tomcat\logs\tomcat_postgresql_configure_log.log
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