mjg2xw
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IDM/eDir "eat" all the memory - IDM 4.7.2

Hi

After a upgrade from IDM 4.7.1 SE/ eDir 9.1.2 to IDM 4.7.2 SE / eDir 9.1.3 the xNDS/DHOSTS "Eat" up all the memory 12,5 GB in one week

This memory bug have been there before, is it back?

Best regards
Michael
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17 Replies
sma2006 Outstanding Contributor.
Outstanding Contributor.

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

Hi,

What it the plateform OS ?

thx

Sylvain
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mjg2xw
New Member.

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

Hi
Windows Server 2016

/Michael
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Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

On 4/9/2019 11:26 AM, mJg2XW wrote:
>
> Hi
> Windows Server 2016


I had a client where that was happening and then it stopped. No good
troubleshooting tools.

One thing we did was use jmap to dump the Java JVM and it was pretty
small, only 150Megs, when the dhost.exe was at 12GB, so it was not 'IDM'
at fault.

You can do this to test. find a JDK of the similar version to the one
eDir/IDM is using. (cd to the jre/bin for eDir and try java -version
then get a JDK that matches. Like 1.8 for 1.8. (Exact rev does not seem
important).

Then get the PID (Process ID) from task manager for DHost.

Then run
\path\to\jdk\jre\bin\jmap -dump:format=b,file=c:\temp\eDirDump.hpof
12345 (where 12345 is the PID number)

Then look at the size of the dump. It will at least rule out one
possibility.

Then look in iMonitor at the Database cache you are set to for eDir on
that box.

So if you have a 20GB dib and you are hard allocated (Not dynamic) to
15GB of cache, and you find eDir using all 15GB, that is not a bug, it
is normal.

So add IDM's JVM contribution + DIB cache and tell us how that compares
to total memory usage.

I have one client who complains when DIB gets to 5GB but he has 512MB
for JVM heap, and 4GB for DIB cache, so really .5GB is not a lot of
memory leakage, as opposed to proper usage.


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Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

Geoffrey Carman wrote:

> I have one client who complains when DIB gets to 5GB but he has 512MB for JVM
> heap, and 4GB for DIB cache, so really .5GB is not a lot of memory leakage,
> as opposed to proper usage.


....and all the edir code and modules other than vrdim need to run in some
memory, too.

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Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

On 4/9/2019 12:17 PM, Lothar Haeger wrote:
> Geoffrey Carman wrote:
>
>> I have one client who complains when DIB gets to 5GB but he has 512MB for JVM
>> heap, and 4GB for DIB cache, so really .5GB is not a lot of memory leakage,
>> as opposed to proper usage.

>
> ...and all the edir code and modules other than vrdim need to run in some
> memory, too.


Right, binaries, etc, for the actual program.


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Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

We have the same issue at a customer.
Working with support on it but no resolution yet unfortunately.
Have to kill and start edirectory every day.
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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

Which RPM version of the JDBC driver are you guys using, if any? I had a
sad encounter with the one that came with 4.7 SP2, and then the 4.2.0.0
version (latest out there), both having pretty rotten bugs. The 4.1.0.1
(or whatever was just before 4.2.0.0) version seems to be working well
enough, though.

The first version had constantly-growing state files; that was super-fun.
The 4.2.0.0 version has a known issue where the driver constantly resync
on the Publisher channel, causing the state files to constantly be rewritten.

I do not know that those would cause memory issues necessarily, but my
customer was of course not on windows (SLES 12 SP4, eDir 9.1 SP3) so it's
not exactly comparing apples to apples.

Restarting windows services once per day doesn't sound that unusual, does
it? Sorry... I couldn't help it.

--
Good luck.

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sma2006 Outstanding Contributor.
Outstanding Contributor.

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

I have also this issue with one customer (IDM 4.6.2 on Windows 2012), we restart servers every day.
At another customer the issue disappeared with eDir patch and IDM 4.6.2 and now still looks ok with IDM 4.7.2 & edir 9.13 upgraded last week (cross fingers …)
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mjg2xw
New Member.

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

Hi

I'm only having SOAP and AD Driver running on the IDM 4.7.2/eDir 9.1.3

This memory bug where also in eDir 9.1.1 if I don't remember wrong.

/Michael
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Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

mJg2XW <mJg2XW@no-mx.forums.microfocus.com> wrote:
>

Hi
>
> I'm only having SOAP and AD Driver running on the IDM 4.7.2/eDir 9.1.3
>
> This memory bug where also in eDir 9.1.1 if I don't remember wrong.
>
> /Michael


We had memory leaks on windows 2916 with eDir 9.1.2. Since jumping to 9.1.3
it seems fine. Suspect it was a mama related leak.

Also saw memory issues on eDir 9.1.2 on RHEL 7.5. This was not resolved
last I heard. Suspect it was audit/CEF related. However it became a lot
less of an issue on a server without any auth activity. So could have also
been NMAS.

Long story short. Try 9.1.3.

Alex McHugh - Knowledge Partner - Stavanger, Norway
Who are the Knowledge Partners
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mjg2xw
New Member.

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

Hi

All ready running eDir 9.1.3

/Michael
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sma2006 Outstanding Contributor.
Outstanding Contributor.

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

Hi,
after upgrading to eDirectory 9.1.4 issue is still there even if this patch is supposed to solve memory leak.
I have the same issue at different sites, with both eDir 9.1.3 & IDM 4.6.x and eDir 9.1.4 & IDM 4.7.2.
The issue is only with eDirectory AND IDM AND running drivers. (IDM servers without running drivers has not problem).
I have an incident opened for weeks now with NetIQ, but it's useless...
Hope a solution will come shortly.
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Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

That is a diffrent memory issue.

I just found out our issue was Connected to health job.
When I disabled the health job it disappeared.
MicroFocus is working on a patch for this and there is a filed bug for it.
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Knowledge Partner
Knowledge Partner

Re: IDM/eDir "eat" all the memory - IDM 4.7.2

ab;2498111 wrote:

Restarting windows services once per day doesn't sound that unusual, does
it? Sorry... I couldn't help it.


If it was just a restart I could live with it . I had it scheduled but unfortunately it does not help!
The process need to be killed though task manager! It's strange but otherwhise it does not clear out whatever is the problem.
Then we can start the service again.
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