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Anonymous_User Absent Member.
Absent Member.
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Logging (Trace) Levels for E-Mail Activity for PRD


NetIQ IDM 4.0.2 AE / Windows Server 2008 R2 / JBOSS Application
Server /w MSSQL DB

Hello

We have several PRD workflows deployed in our solution. Couple of them
are using E-Mail Notification Activity in the Workflow. We have several
times recieved support tickets that says recipient has not recieved
e-mails.
In order to troubleshoot, Is it possible to enable Trace level logging
on the E-Mail Notification in User Application, so that we can document
and verify that we have sent mail successfully from our side?

Currently its being done by tracking SMTP server logs, which involves
resources form the network department.

Regards,
M.


--
belaie
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Anonymous_User Absent Member.
Absent Member.

Re: Logging (Trace) Levels for E-Mail Activity for PRD

On 10/01/2013 07:04 AM, belaie wrote:
>
> NetIQ IDM 4.0.2 AE / Windows Server 2008 R2 / JBOSS Application
> Server /w MSSQL DB
>
> Hello
>
> We have several PRD workflows deployed in our solution. Couple of them
> are using E-Mail Notification Activity in the Workflow. We have several
> times recieved support tickets that says recipient has not recieved
> e-mails.
> In order to troubleshoot, Is it possible to enable Trace level logging
> on the E-Mail Notification in User Application, so that we can document
> and verify that we have sent mail successfully from our side?
>
> Currently its being done by tracking SMTP server logs, which involves
> resources form the network department.
>
> Regards,
> M.
>
>

Greetings,

1) Are you using MS Exchange as the Mail server?

2) The User Application does not actually send the mail. But rather
JavaMail that is apart of the JRE. The flow is the following when
deployed on JBoss:

User Application creates the mail message => JBoss Notification Topic =>
JavaMail ===> Mail Server


--

Sincerely,
Steven Williams
Lead Software Engineer
NetIQ
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Knowledge Partner
Knowledge Partner

Re: Logging (Trace) Levels for E-Mail Activity for PRD

On 10/1/2013 7:32 AM, Steven Williams wrote:
> On 10/01/2013 07:04 AM, belaie wrote:
>>
>> NetIQ IDM 4.0.2 AE / Windows Server 2008 R2 / JBOSS Application
>> Server /w MSSQL DB
>>
>> Hello
>>
>> We have several PRD workflows deployed in our solution. Couple of them
>> are using E-Mail Notification Activity in the Workflow. We have several
>> times recieved support tickets that says recipient has not recieved
>> e-mails.
>> In order to troubleshoot, Is it possible to enable Trace level logging
>> on the E-Mail Notification in User Application, so that we can document
>> and verify that we have sent mail successfully from our side?
>>
>> Currently its being done by tracking SMTP server logs, which involves
>> resources form the network department.
>>
>> Regards,
>> M.
>>
>>

> Greetings,
>
> 1) Are you using MS Exchange as the Mail server?
>
> 2) The User Application does not actually send the mail. But rather
> JavaMail that is apart of the JRE. The flow is the following when
> deployed on JBoss:
>
> User Application creates the mail message => JBoss Notification Topic =>
> JavaMail ===> Mail Server


Is there a trace level we can enable to at least see the step "User
Application creates the mail message" perhaps even to see the body of
the message and the headers it generates?

As a related note, is there an easy way to figure out which class to
enable tracing in, for something not working, that is not throwing an
obvious error? (Short of turning them all on, finding something,
turning all but the interesting class off?)|


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Anonymous_User Absent Member.
Absent Member.

Re: Logging (Trace) Levels for E-Mail Activity for PRD


No, We are using SMTP Gateway, is it possble to do Trace level logging
on the JavaMail? So that I can make sure that we have sent to the SMTP
Gateway?


--
belaie
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Anonymous_User Absent Member.
Absent Member.

Re: Logging (Trace) Levels for E-Mail Activity for PRD

On 10/01/2013 07:44 AM, belaie wrote:
>
> No, We are using SMTP Gateway, is it possble to do Trace level logging
> on the JavaMail? So that I can make sure that we have sent to the SMTP
> Gateway?
>
>

Greetings,
It is not possible to enable logging for JavaMail by default.

--

Sincerely,
Steven Williams
Lead Software Engineer
NetIQ
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Anonymous_User Absent Member.
Absent Member.

Re: Logging (Trace) Levels for E-Mail Activity for PRD


Any logging on E-Mail activity in User App that is somewhat near to
Java/Mail? Anything that could say that Sending E-mail (Result Error |
Sucess) ?


--
belaie
------------------------------------------------------------------------
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