Anonymous_User Absent Member.
Absent Member.
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Provisioning Workflow Error handling


Hi Team,

We are using:
Identity Manager Roles Based Provisioning Module Version 4.0.1 Patch C
Build Revision 38774

There are few questions which have come to mind after going through
certain scenarios...

For example, if I create an internal user and it adds resources to the
new account:

1.How do I tell if all the required resources were added successfully?
2.In the “Request Status” view, how do I tell which lines are related to
a single workflow request? For my example, I see these have the same
dates, but how do I tell if this is all of them?
160
3.This example did not create the account for AD, but I don’t see an
error. How would I know it’s missing?

4.If there’s an error, how do I know which request it was related to?
5.The “Request Status” screen allows sorting by “Request Date”, but it
doesn’t sort items correctly. This view shows that 4/9/14 is at the
top, but I have items from 4/10 and 4/11 and they are below the 4/4
items. How do I show this correctly?
161

Any Ideas?
Any Pointers?

Thank you,
- ddgaikwad


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Anonymous_User Absent Member.
Absent Member.

Re: Provisioning Workflow Error handling

On 04/11/2014 02:55 PM, ddgaikwad wrote:
>
> Hi Team,
>
> We are using:
> Identity Manager Roles Based Provisioning Module Version 4.0.1 Patch C
> Build Revision 38774
>
> There are few questions which have come to mind after going through
> certain scenarios...
>
> For example, if I create an internal user and it adds resources to the
> new account:
>
> 1.How do I tell if all the required resources were added successfully?
> 2.In the �Request Status� view, how do I tell which lines are related to
> a single workflow request? For my example, I see these have the same
> dates, but how do I tell if this is all of them?
> 160
> 3.This example did not create the account for AD, but I don�t see an
> error. How would I know it�s missing?
>
> 4.If there�s an error, how do I know which request it was related to?
> 5.The �Request Status� screen allows sorting by �Request Date�, but it
> doesn�t sort items correctly. This view shows that 4/9/14 is at the
> top, but I have items from 4/10 and 4/11 and they are below the 4/4
> items. How do I show this correctly?
> 161
>
> Any Ideas?
> Any Pointers?
>
> Thank you,
> - ddgaikwad
>
>
> +----------------------------------------------------------------------+
> |Filename: Imange - 004.jpg |
> |Download: https://forums.netiq.com/attachment.php?attachmentid=161 |
> +----------------------------------------------------------------------+
>

Greetings,


1) You need to know what your WF is doing and what it is suppose to add.
You would then go and look at the user directly. You also need to
understand your Role/Resource/Entitlement model as well as if certain
Resources or Entitlements can only be assigned 1 time.

2) In the Request Status area on the Work Dashboard there are three (3)
different icons for the different types of requests (Role, Resource, or
Workflow.

3) I do not know what you are asking for here. How are you expecting
User Application to create an account in AD. We can only work with
eDirectory? More information is needed.


4) In the error message it will the GUID for the specific running
Workflow. As a matter of fact all log message that we provide contain it.

5) The sorting was fixed only starting with 4.0.2

--

Sincerely,
Steven Williams
Lead Software Engineer
NetIQ
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Anonymous_User Absent Member.
Absent Member.

Re: Provisioning Workflow Error handling


Thank you for the information.

As per the point # 3, what our business is looking for is, e.g. if the
user creation fails in AD, due to same first and last name or userID
being used, User App would show an alert stating about the failure.
I guess this is something that User App is not designed for and one
would need to check the driver specific log files about user creation
success or failure.

-ddgaikwad


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