athira_m41 Absent Member.
Absent Member.
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Publisher Channel not picking events in Azure driver

Hi,

We have 2 environments connecting to same Azure TENANT, while a user is created in Azure one of our environment driver publisher thread is getting events and the other environment driver is not receiving any events.

We are using Azure driver, and connection via remote loader. Kindly help us with your thoughts on this.
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Knowledge Partner
Knowledge Partner

Re: Publisher Channel not picking events in Azure driver

It might help to post the level three (3) or higher trace of the driver
config and Remote Loader (RL) startup, maybe also of the working setup for
comparison. Hopefully something in there will help narrow down a problem
that would prevent the detection of events in one case but not the other.

Without any other details I'd guess that the account used for the Azure AD
connection lacks the necessary roles/rights.

Another option may be a corrupt state file used by the RL which is
something that hit me once with an Azure AD driver Publisher issue.
Usually these state files should be in the RL directory, but for some
reason mine was hanging out under /windows/system32 so maybe check there
if you do not see it in the correct location. Either way, delete it and,
at the same time with the driver config object stopped, clear out the
DirXML-DriverStorage attribute on the driver config object. The attribute
and the state file keep the same information (in case one breaks the other
still has it) so you need to clean up both at the same time while things
are stopped.

--
Good luck.

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athira_m41 Absent Member.
Absent Member.

Re: Publisher Channel not picking events in Azure driver

Hi,

Though we were unable to trace out the root cause due to time constraints, we did a different approach by adding association to the object using find matching object in subscriber.

Thanks for the suggestions, if we come across similar issue in future will be following up on this.

Regards,
Athira.
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Knowledge Partner
Knowledge Partner

Re: Publisher Channel not picking events in Azure driver

athira_m4;2500096 wrote:
Hi,

Though we were unable to trace out the root cause due to time constraints, we did a different approach by adding association to the object using find matching object in subscriber.

Thanks for the suggestions, if we come across similar issue in future will be following up on this.

Regards,
Athira.


I had a similar issue in the past.
Driver instance was not able to capture publisher event.
Another driver instance with the same service account (app id) received events without any issue.
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Knowledge Partner
Knowledge Partner

Re: Publisher Channel not picking events in Azure driver

Azure AD Driver 5.1.1.0 released today.
https://download.microfocus.com/Download?buildid=apKeh7RfSc4~

You can try to validate this version.
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