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iampranavpg
New Member.
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Remote loaders stops automatically -MDAD driver

Hi,

We are using IDM 4.7.1 & multi domain driver to connect multiple AD domains. From past two 2-3 days we are seeing the Remote loader stops automatically. We start the RL again & after some time it stops again . The RL is also 4.7.1.
I checked the remote loader logs with trace 10, but couldn't find any error messages, pasting below the logs
<input>
<delete src-dn="CN=el124041\0ADEL:62daf02f-8c36-42ea-ad7b-eadaec617d6f,CN=Deleted Objects,DC=am,DC=elcompanies,DC=net" event-id="MultiDomain Driver##16a1aaf59f0##0">
<association>2ff0da62368cea42ad7beadaec617d6f</association>
</delete>
</input>
</nds>
DirXML: [04/14/19 12:08:52.412]: TRACE: Remote Loader: Document sent.
DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: Publisher Modify- effectiveClassQuery dn=CN=Monfret\, Cécile,OU=Employees,OU=Users,OU=FR-Affiliate,DC=eu,DC=elcompanies,DC=net className=user
DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: accountExpires

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: c

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: cn

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: co

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: company

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: countryCode

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: department

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: description

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: directReports

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: dirxml-uACAccountDisable

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute1

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute10

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute12

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute3

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute4

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute6

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: extensionAttribute9

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: facsimileTelephoneNumber

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: givenName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: homeMDB

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: l

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: logonHours

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: mail

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: manager

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: memberOf

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: middleName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: mobile

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: msExchExtensionCustomAttribute1

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: name

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: physicalDeliveryOfficeName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: postalCode

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: sAMAccountName

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: sn

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: st

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: streetAddress

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: telephoneNumber

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: title

DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: userPrincipalName

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfoByUser()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfoByUser() Looking for specific Username[cmonfret]

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - open the cache. Key = SOFTWARE\Novell\PassSync\Data\EU.ELCOMPANIES.NET

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - acquire the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - mutex acquired.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - get number of registry keys.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - dwSubKeys[8] dwPrefMaxEntries[1] *lpdwResumeHandle[0] lpszUserName[cmonfret].

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - release the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - mutex released.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfoByUser() - close the cache.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfoByUser() returned 0x00000002

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::getUserData() returned 0x00000002

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::DataEnum()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::DataEnum().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::DataEnum().... checking that RPC Server is listening

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfo()

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] PassSyncCache::GetPwdInfo() Looking for specific Username[(null)]

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - open the cache. Key = SOFTWARE\Novell\PassSync\Data\EU.ELCOMPANIES.NET

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - acquire the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - mutex acquired.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - get number of registry keys.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - dwSubKeys[8] dwPrefMaxEntries[-2] *lpdwResumeHandle[0] lpszUserName[(null)].

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - Query only returned 8.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - release the mutex.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520] GetPwdInfo() - mutex released.

DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD] PasswordSync::DataEnum() returned 0x00000000

DirXML: [04/14/19 12:08:52.427]: TRACE: EU: ADDriver: process object change entry
DirXML: [04/14/19 12:08:52.427]: TRACE: EU: ADDriver: Processing change from AD: isDeleted: NULL, whenCreated NULL, name NULL


any ideas what could be possible issue here

Thanks,
Pranav
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Knowledge Partner
Knowledge Partner

Re: Remote loaders stops automatically -MDAD driver

On 4/14/2019 8:04 AM, iampranavpg wrote:
>
> Hi,
>
> We are using IDM 4.7.1 & multi domain driver to connect multiple AD
> domains. From past two 2-3 days we are seeing the Remote loader stops
> automatically. We start the RL again & after some time it stops again .
> The RL is also 4.7.1.


First, in Service.msc, and properties of the Remote loader service, one
of the tabs has options on what to do when the service stops. Set it to
restart automatically.

> I checked the remote loader logs with trace 10, but couldn't find any
> error messages, pasting below the logs
> <input>
> <delete
> src-dn="CN=el124041\0ADEL:62daf02f-8c36-42ea-ad7b-eadaec617d6f,CN=Deleted
> Objects,DC=am,DC=elcompanies,DC=net" event-id="MultiDomain
> Driver##16a1aaf59f0##0">
> <association>2ff0da62368cea42ad7beadaec617d6f</association>
> </delete>
> </input>
> </nds>
> DirXML: [04/14/19 12:08:52.412]: TRACE: Remote Loader: Document sent.
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: Publisher Modify-
> effectiveClassQuery dn=CN=Monfret\,
> C�cile,OU=Employees,OU=Users,OU=FR-Affiliate,DC=eu,DC=elcompanies,DC=net
> className=user
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: accountExpires
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: c
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: cn
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: co
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: company
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: countryCode
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: department
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: description
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: directReports
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> dirxml-uACAccountDisable
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> extensionAttribute1
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> extensionAttribute10
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> extensionAttribute12
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> extensionAttribute3
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> extensionAttribute4
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> extensionAttribute6
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> extensionAttribute9
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> facsimileTelephoneNumber
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: givenName
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: homeMDB
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: l
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: logonHours
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: mail
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: manager
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: memberOf
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: middleName
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: mobile
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> msExchExtensionCustomAttribute1
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: name
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> physicalDeliveryOfficeName
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: postalCode
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: sAMAccountName
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: sn
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: st
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: streetAddress
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: telephoneNumber
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver: title
>
> DirXML: [04/14/19 12:08:52.412]: TRACE: EU: ADDriver:
> userPrincipalName
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::getUserData()
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::getUserData().... checking that RPC Server is listening
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::getUserData().... checking that RPC Server is listening
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> PassSyncCache::GetPwdInfoByUser()
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> PassSyncCache::GetPwdInfoByUser() Looking for specific
> Username[cmonfret]
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - open the cache. Key =
> SOFTWARE\Novell\PassSync\Data\EU.ELCOMPANIES.NET
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - acquire the mutex.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - mutex acquired.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - get number of registry keys.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - dwSubKeys[8] dwPrefMaxEntries[1]
> *lpdwResumeHandle[0] lpszUserName[cmonfret].
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - release the mutex.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - mutex released.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfoByUser() - close the cache.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> PassSyncCache::GetPwdInfoByUser() returned 0x00000002
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::getUserData() returned 0x00000002
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::DataEnum()
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::DataEnum().... checking that RPC Server is listening
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::DataEnum().... checking that RPC Server is listening
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> PassSyncCache::GetPwdInfo()
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> PassSyncCache::GetPwdInfo() Looking for specific Username[(null)]
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - open the cache. Key =
> SOFTWARE\Novell\PassSync\Data\EU.ELCOMPANIES.NET
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - acquire the mutex.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - mutex acquired.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - get number of registry keys.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - dwSubKeys[8] dwPrefMaxEntries[-2] *lpdwResumeHandle[0]
> lpszUserName[(null)].
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - Query only returned 8.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - release the mutex.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD 15520]
> GetPwdInfo() - mutex released.
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: RS: ADDriver: [PWD]
> PasswordSync::DataEnum() returned 0x00000000
>
> DirXML: [04/14/19 12:08:52.427]: TRACE: EU: ADDriver: process object
> change entry
> DirXML: [04/14/19 12:08:52.427]: TRACE: EU: ADDriver: Processing change
> from AD: isDeleted: NULL, whenCreated NULL, name NULL
>
>
> any ideas what could be possible issue here
>
> Thanks,
> Pranav
>
>


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