martinduffy Absent Member.
Absent Member.
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Resource approval messages


I am not sure if this is configurable. The setting to send messages to
approvers when resources are assigned turned on. The approvers are
getting the messages.

Let me mention that this was set by another person that has since
left.

The strange behavior is that we have a mail group for the IDM team and
we receive some of the messages but not all of them. That is, in the
messages that we receive there is the IDM mail group and it shows the
approver but we do not receive messages to the IDM mail group for every
resource request - just some of them.

If this configurable on a resource to resource basis? I have looked in
the resources in the user app and through designer but do not see
anything to configure something like this and I do not see anything in
the documentation.

TIA for any information on this or advice on where to look.

Martin


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martinduffy
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Anonymous_User Absent Member.
Absent Member.

Re: Resource approval messages

On 12/01/2011 01:56 PM, martinduffy wrote:
>
> I am not sure if this is configurable. The setting to send messages to
> approvers when resources are assigned turned on. The approvers are
> getting the messages.
>
> Let me mention that this was set by another person that has since
> left.
>
> The strange behavior is that we have a mail group for the IDM team and
> we receive some of the messages but not all of them. That is, in the
> messages that we receive there is the IDM mail group and it shows the
> approver but we do not receive messages to the IDM mail group for every
> resource request - just some of them.
>
> If this configurable on a resource to resource basis? I have looked in
> the resources in the user app and through designer but do not see
> anything to configure something like this and I do not see anything in
> the documentation.
>
> TIA for any information on this or advice on where to look.
>
> Martin
>
>

Greetings,
Yes it is configurable on a per Resource basis. Meaning, at each
Resource, you can specify if an Approval is required for the Resource to
be Assigned. If you enable this option, you can then specify who
should be the approver.

--
Sincerely,
Steven Williams
Lead Software Engineer
NetIQ
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martinduffy Absent Member.
Absent Member.

Re: Resource approval messages


I appreciate your responding but I am really looking to see if mail
options are configurable on a resource by resource basis. I understand
that the approver will get a message but for some of our resources there
is a message that is also sent to a group as well as the approver. The
group is not an approver for those resources. It is baffling why the
group gets messages for some resources and not all of them.




exteNdSupport;2158034 Wrote:
> On 12/01/2011 01:56 PM, martinduffy wrote:
> >
> > I am not sure if this is configurable. The setting to send messages

> to
> > approvers when resources are assigned turned on. The approvers are
> > getting the messages.
> >
> > Let me mention that this was set by another person that has since
> > left.
> >
> > The strange behavior is that we have a mail group for the IDM team

> and
> > we receive some of the messages but not all of them. That is, in the
> > messages that we receive there is the IDM mail group and it shows

> the
> > approver but we do not receive messages to the IDM mail group for

> every
> > resource request - just some of them.
> >
> > If this configurable on a resource to resource basis? I have looked

> in
> > the resources in the user app and through designer but do not see
> > anything to configure something like this and I do not see anything

> in
> > the documentation.
> >
> > TIA for any information on this or advice on where to look.
> >
> > Martin
> >
> >

> Greetings,
> Yes it is configurable on a per Resource basis. Meaning, at each
> Resource, you can specify if an Approval is required for the Resource
> to
> be Assigned. If you enable this option, you can then specify who
> should be the approver.
>
> --
> Sincerely,
> Steven Williams
> Lead Software Engineer
> NetIQ



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martinduffy
------------------------------------------------------------------------
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Anonymous_User Absent Member.
Absent Member.

Re: Resource approval messages

On 12/02/2011 12:46 PM, martinduffy wrote:
>
> I appreciate your responding but I am really looking to see if mail
> options are configurable on a resource by resource basis. I understand
> that the approver will get a message but for some of our resources there
> is a message that is also sent to a group as well as the approver. The
> group is not an approver for those resources. It is baffling why the
> group gets messages for some resources and not all of them.
>
>
>
>
> exteNdSupport;2158034 Wrote:
>> On 12/01/2011 01:56 PM, martinduffy wrote:
>>>
>>> I am not sure if this is configurable. The setting to send messages

>> to
>>> approvers when resources are assigned turned on. The approvers are
>>> getting the messages.
>>>
>>> Let me mention that this was set by another person that has since
>>> left.
>>>
>>> The strange behavior is that we have a mail group for the IDM team

>> and
>>> we receive some of the messages but not all of them. That is, in the
>>> messages that we receive there is the IDM mail group and it shows

>> the
>>> approver but we do not receive messages to the IDM mail group for

>> every
>>> resource request - just some of them.
>>>
>>> If this configurable on a resource to resource basis? I have looked

>> in
>>> the resources in the user app and through designer but do not see
>>> anything to configure something like this and I do not see anything

>> in
>>> the documentation.
>>>
>>> TIA for any information on this or advice on where to look.
>>>
>>> Martin
>>>
>>>

>> Greetings,
>> Yes it is configurable on a per Resource basis. Meaning, at each
>> Resource, you can specify if an Approval is required for the Resource
>> to
>> be Assigned. If you enable this option, you can then specify who
>> should be the approver.
>>
>> --
>> Sincerely,
>> Steven Williams
>> Lead Software Engineer
>> NetIQ

>
>

Greetings,
It would depend. If you have created a custom workflow Approval,
then it would be possible to send out different emails (since there is
the email activity).

--
Sincerely,
Steven Williams
Lead Software Engineer
NetIQ
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