Scripting driver doesn't start

[bprulhiere]

Hello,

My scripting driver stopped to work in my production environment without reason one week ago.

I stopped it through iManager and I tried to restart it.

The green icon is now flashing in iManager and the driver doesn't write in the log file.

It's not a permission issue because other drivers are able to write some logs.

I checked the status driver with dxcmd and I saw my driver is in starting status.

As I am in production i can't restart the driver or the service.

Do you have any ideas ?

For information, I work with IDM 4.6.2 (Driver is in version 4.0.3.1) on RHEL 7.3.

Thanks in advance.

[aburgemeister]

As always, post a level three (3) trace so we can try to figure it out.
Otherwise, without any real data from the system, it's impossible to give
you anything conclusive, especially if it used to work.

Once in a great while a driver object's thread can become stuck, and
usually it fixes itself within a few minutes, but if not then in the past
I've had to restart eDirectory to resolve the issue, but it's been a long
time. Since something in production is down (your scripting driver), and
since restating eDirectory only takes a minute or two, this may be a good
reason for a quick change order.

--
Good luck.

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[Alex McHugh]

bprulhiere <bprulhiere@no-mx.forums.microfocus.com> wrote:
>
> I checked the status driver with dxcmd and I saw my driver is in
starting status.
>
> As I am in production i can't restart the driver or the service.
>
> Do you have any ideas ?
>

Yes. We have seen issues like this. Basically it is waiting for the other
side to connect or timeout. (Which never happens in this scenario)

On Windows we have had success with the following:

Restarting the scripting driver on RL side.

If that doesn’t work.

forcing closed the network connection from IDM to scripting driver RL
(usually something like tcp port 809x with destination IP that matches your
RL). Used a sysinternals tool for that.
Dunno how to do that cleanly on Linux.

We got a Windows hotfix from Micro Focus to correct the underlying problem.
Don’t know if that made it into a shipping release yet.