Anonymous_User Absent Member.
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Transfer Pending Request Items to another User


Hi,

*Use Case*: Manager/Approver can transfer pending request items in the
queue to another user

I want the option that any manager/approver can transfer the pending
actions items in the queue to another user. Currently I found that this
functionality is available only to uaadmin by the means of 'Reassign'
button. How can I have the similar feature available for other set of
users?

This use case will be different from the Delegation feature as in
delegation it handles of the Future tasks and it will be based on
Request Category selection, but in my case I want that which ever
request type are pending in Manager's queue, he/she can reassign them to
any user(s).

Thanks & Regards
Neha


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neha_gupta
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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Transfer Pending Request Items to another User

On 01/24/2014 06:04 AM, neha gupta wrote:
>
> Hi,
>
> *Use Case*: Manager/Approver can transfer pending request items in the
> queue to another user
>
> I want the option that any manager/approver can transfer the pending
> actions items in the queue to another user. Currently I found that this
> functionality is available only to uaadmin by the means of 'Reassign'
> button. How can I have the similar feature available for other set of
> users?
>
> This use case will be different from the Delegation feature as in
> delegation it handles of the Future tasks and it will be based on
> Request Category selection, but in my case I want that which ever
> request type are pending in Manager's queue, he/she can reassign them to
> any user(s).
>
> Thanks & Regards
> Neha
>
>

Greetings Neha,
The behavior in the User Application is that only a Provisioning
Administrator, Provisioning Manager (with the correct rights) or a Team
Manager (with the correct rights), can re-assign a workflow from 1 user
to another.


--

Sincerely,
Steven Williams
Lead Software Engineer
NetIQ
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Anonymous_User Absent Member.
Absent Member.

Re: Transfer Pending Request Items to another User


Thanks Steven,

Could you also confirm me that do we have any attributes (in which
container) in eDirectory, which stores this data of from whom the
request is been reassigned, to whom it is reassigned, for which request
it is reassigned?
In short, how it can be traced of this reassign activity (other than
verifying in comment history of Request Status)?

Thanks & Regards,
Neha


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neha_gupta
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Anonymous_User Absent Member.
Absent Member.

Re: Transfer Pending Request Items to another User

On 01/24/2014 08:44 AM, neha gupta wrote:
>
> Thanks Steven,
>
> Could you also confirm me that do we have any attributes (in which
> container) in eDirectory, which stores this data of from whom the
> request is been reassigned, to whom it is reassigned, for which request
> it is reassigned?
> In short, how it can be traced of this reassign activity (other than
> verifying in comment history of Request Status)?
>
> Thanks & Regards,
> Neha
>
>

Greetings Neha,
Running workflows are not stored in eDirectory. They are stored in
the User Application database.

1) You should have "auditing" enabled in a Production environment where
the events are all being sent to Sentinel.

2) When the re-assign action occurs it would be recorded in the comments
within the workflow as well as being sent via "Audit" to Sentinel.

Please remember that User Application will only keep completed Workflow
data for 120 days, after that it is completely purged from the System.

Therefore, you really need to have Auditing to have that historical data.


--

Sincerely,
Steven Williams
Lead Software Engineer
NetIQ
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