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Is Your Company Missing Out on Mobile Archiving?

Micro Focus Contributor
Micro Focus Contributor
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Throw it away. 

Gather up all the information your company has archived for years, decades, perhaps even for more than a century. Communications with customers. With coworkers. With HR. With Legal. 

Take much of that information, and just randomly toss it in the trash — half of it, at least. 

That’s crazy talk, right? So why is your company doing that today, right now, at this very moment? 

The World is Going Mobile — and So Is Your Company

Is Your Company Missing Out on Mobile Archiving.jpgSeveral years ago, PC Magazine reported that smartphone adoption has occurred faster than the adoption of any other consumer device in history. And last year the Pew Research Center found that more than 75 percent of U.S. adults now own smartphones, up from just 35 percent in 2011. 

Texts and emails sent from mobile devices have largely supplanted ink-and-paper communications in routine correspondence with customers and business associates. And landlines are likely to disappear altogether in the not-so-distant future. 

How much of your company’s communications are already mobile based? If your company is like many, that percentage might be more than half — and growing. And if you’re not archiving all of that information, you are, indeed, throwing it away. 

Mobile Archiving Provides Crucial Benefits 

Information archiving provides many benefits — it’s why your company has been archiving legacy forms of communication records for many years. Mobile archiving provides all of the same benefits. But mobile archiving also offers some perks that expand upon the long-recognized benefits of information archiving.   

The specific benefits that make mobile archiving critically important for most organizations include the following:  

  • Compliance: Information archiving has long been essential for maintaining (and demonstrating) compliance. But legacy information archiving isn’t enough to satisfy the demands of many government-enforced regulations that target different industries. The archiving of mobile communications is required by many government compliance standards, including: 
    • FERPA
    • FINRA
    • FRCP
    • HIPAA
    • HITECH
    • SEC
    • The Freedom of Information Act
    • Sunshine laws
  • Access and Visibility: Archived mobile communications — including text messages, phone call logs and SMS/MMS messaging — are easily located and accessed within data archives. Easy access to archived mobile data can help to streamline processes such as audits, compliance investigations, information requests and litigation discovery. 
  • Employee Monitoring: Mobile technology does come with a negative: the potential for misuse by employees. Organizations must certainly guard against the intentional violation of corporate mobile policies. But it’s also important to guard against non-malicious acts of carelessness, since most employees use the same mobile devices for both personal and company communications. Mobile archiving provides organizations with the ability to carefully monitor for both unintentional and intentional violations of corporate policies by employees. 
  • Context Mining: Perhaps more than any previous communication medium, mobile messaging is often highly contextual. A single message plucked out of a conversation thread can be highly misleading. Accordingly, it’s important that processes such as disagreement resolutions involve the manual review of mobile messaging to determine context. Mobile archiving — when enabled with the right software — can support the manual review of messaging for determining contextual meanings. 

Mobile Archiving Is a Risk-Reduction Tool 

Mobile archiving provides the same risk-reduction benefits as traditional information archiving. But though the archiving of information generated through legacy technologies will long remain essential, mobile archiving grows in importance with each passing day. With so much of modern communications occurring through mobile devices, legacy archiving just doesn’t provide the comprehensive protection that it once did.   

Companies that deploy mobile archiving solutions are able to ensure that ALL critical information is safely stored and easily accessed. They can assure compliance with ALL applicable regulations. They can protect against employee actions that could expose their organization to risk through inappropriate usage of mobile devices. 

And companies that choose to continue tossing all of their mobile-generated information in the trash? It’s safe to say that the impact to these organizations will be quite the opposite of risk reduction

Learn more about the need for mobile archiving and the solution Micro Focus provides.

About the Author
Que Mangus manages the product marketing for archiving, security and business continuity solutions offered by Micro Focus.
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.