Absent Member.
Absent Member.
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Has anyone had any luck getting ArcSight Console 6.5 to run on OSX Yosemite?

I know HP hasn't updated ArcSight to support it but I've downgraded back down to Java 6 and I'm still unable to get it to run.

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11 Replies
Absent Member.
Absent Member.

I have the same problem.  Please post an update if you ever got it to work.

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Absent Member.
Absent Member.

Console: (6.5.1.1845.0)

Same issue, I can install, then run through, logging in, setting up communication and starting console. Then the console crashes with a Java Error.

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Absent Member.
Absent Member.

HP Support told me "it's not supported".  I'm now trying to install ArcSight-6.1.0.1389.0-Console-Linux.bin onto my ArcSight server so that I can run it on my Macintosh via X-windows. Has anyone else attempted this?

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Absent Member.
Absent Member.

FYI, I was able to install it to my ArcSight Express server.  I installed it via the user "arcsight".  I did get a warning that I was installing it on an "unsupported" platform, but I had an option to continue anyway.  I continued.  It was installed successfully and I was able to run the Console via X-windows to my Mac Yosemite.

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Cadet 1st Class Cadet 1st Class
Cadet 1st Class

Hi

I managed to install and successfully run the ArcSight 6.5 Console under Yosemite.

I had to install Java 6 for OS-X.

http://supportdownload.apple.com/download.info.apple.com/Apple_Support_Area/Apple_Software_Updates/Mac_OS_X/downloads/03…

after that there was just a little problem where Arcsight was not allowed to import the ESM certificate.

I just had to give read/write permissions to the Folder /System/Library/Java via chmod -R.

Hope it will work for you as well.

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Sven,

These steps still didn't work on my Mac OSX Yosemite v 10.10.3.  I installed the Java 6 OS- X update and still get the same error trying to launch the console.  I even ran the chmod -R command to the ../Java directory you mentioned and still no luck.  Any other ideas on this?  Been trying other options but not having any luck running from OS-X.  Thanks

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Commodore Commodore
Commodore

I have the same problem, It will get over that CERT check/insert to java store. Then it will switch from "Logging in" to "Starting Console" and then it will crash with no output...

__
Solution Security Architect
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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

So I finally got it to work and these are the steps I took:

(1) I installed JavaForOSX2014-001.dmg

(2) I installed the console software

(3) I changed the permissions on the system cacerts file:

      -  I opened a Terminal window

      -  I ran: sudo su -

      -  I entered my password

      -  Now that I was root I ran: cd /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security

      -  I changed the permissions on the cacerts file by running: chmod ugo+rw cacerts

      This resolved the cacerts error and alowed me to import the certificate successfully.

(4) To resolve the second error I placed the renamed .ast file in the /current directory and started the console

The key to it working though was the .ast file being renamed after deleting it or adding a old .ast file.  Delete your .ast file from your user in /current (if one exists) and rename the attached .ast file with your user name and place it in /current.   This finally fixed my issue because apparently Mac OS was not creating a ".ast" file when I installed the console.  So you may have to add a file and rename it then it will work to create the new session.  Hope this works as it took me a while to get over all the gotchas.   

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Absent Member.
Absent Member.

I wasn't able to find any <loginID>.ast file, but tried to run ESM (6.0) doing steps 1-3.  I got the login prompt, typed in my creds, and about 5 seconds later got an error ... something about libawt.jnilib.

I was finally able to get it to work when I copied over a .ast file from a macbook running Lion.

Also, I found that you can copy the Java install directory to your home and change where Console/current/jre points to (change it to where you copied the java files) and run ESM this way.  This will allow you to uninstall Java from your machine.

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Absent Member.
Absent Member.

Copying over previous .ast file worked for me. Thanks guys!

-Beau Galbraith

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Cadet 1st Class
Cadet 1st Class

Just adding to this thread - if anyone else has this issue...  here is a (certificate issue) SOLUTION!

Once installed using the above software download instructions (thanks - this worked for me), and executing the app on my MAC (running OSX 10.12.1 (Sierra)), it returns with a certificate not trusted.... despite having the (self-signed) cert in your keychain that you HAVE explicitly trusted!

The solution... get a copy of the "c:\arcsight\Console\current\jre\lib\security\cacerts" file from a functioning Windows box, and REPLACE the "/Library/Java/Home/lib/security/cacerts" symbolic link (which (for me) points to a non-existant file) on you MAC with it.

Other solutions - "sudo chmod 777 cacerts" - did not work for me, possibly because the symbolic links pointed to a non-existant file?!?

Good Luck!

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