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jimmy.martinez
Absent Member.
Absent Member.
‎2013-03-27 14:20
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Troubleshooting guide

Is there a troubleshooting guide that I could follow?  I'm unable to log back into the system via HTTPS but I can via SSH.  The httpd service is running and I get the Apache test page if I try http only.  License is good.  Need assistance with this please.

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LimN
Absent Member.
Absent Member.
‎2013-03-28 04:18

Hey Jimmy,

Since you're able to login via SSH, go take a peek at the logger.web*.log(s) to identify what's causing the web service to fail if you're interested to dig deeper. Anyway, without having to reboot the appliance/server, just use monit to recycle the web service and you're good to go.

General command to restart web process:

./opt/local/monit/bin/monit restart web

Verify by running a /monit summary thereafter then try https again. HTH, ~N

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