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Super Contributor.
Super Contributor.
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Edit test scenario and Run screen of Performance Test are opening as blank pages

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Hi,

We are using HP ALM PC 11, when creating the scenarios, when we click on Edit test scenario it is just opening blank page, the actual test creation page to select scripts and run duration etc. is not opening.

 

Same way when we click on run screen, to see the deatils of test running here also balnk screen opeing.

 

OS: Windows 7

Browser: IE 9

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Super Contributor.
Super Contributor.

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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Hi All,

now it is working we set IE adnavced settig to the default, it is working now.

 

Thanks

Anil

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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Hi Anil,

 

Reset the IE settings of IE9 and try to perform the same action.

 

If you are still facing the same issue try removing the IE9 from Add/Remove (new updates) ; reboot and reinstall IE9.

 

Also check the JRE setting's in Add/Remove programs for this problamatic machine Vs machine on which it is working fine with same IE9.

 

Also is this issue happening for every one or only you?

 

Make sure you set the log level to errors, if it is in Debug mode immedialtly revery it to error mode.

 

Regards,

Srihari

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Super Contributor.
Super Contributor.

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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Hi Srihari,

We tried that options and still getting the same issue, is it any thing related to 64 Bit OS? as mine is Windows 7 64 Bit OS.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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When we are using 32 bit IE to access this application it should be fine.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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Also try disabling UAC and DEP on this machine and verify whether those are causing this issue.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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What happens when you access My PC directly?
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Super Contributor.
Super Contributor.

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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Hi All,

now it is working we set IE adnavced settig to the default, it is working now.

 

Thanks

Anil

View solution in original post

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Edit test scenario and Run screen of Performance Test are opening as blank pages

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I told the same ; see my first post "Reset the IE settings of IE9 and try to perform the same action.".

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