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Error in transaction of EUM [ VUGen script ]

Hi,

We have monitoring a transaction in the form of VUGen scripts deployed in BAC and running from BPM. Some transaction are getting failed with error "Action.c(3338): continuing after error -27781 : Timeout(120)exceeded in state STATE_RETEY for URL 'https://store1.adobe.com/cfusion/store/html-/iframe_blank.cfm' "

Kindly can anyone provide guidance to solve this issue
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