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Error when accessing controller 9.5

We have recently installed LR9.5 The users have given Power Users privilege in the LR server. The users are getting error as "Cannot initialize driver dll" error while trying to open controller. I hae attached the screen shot here. Are we missing something here. Experts can you please help.
Thanks.
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Absent Member.. Absent Member..
Absent Member..

Re: Error when accessing controller 9.5

Try below suggestions to resolve this.

Navigate to LR installed folder Ex: C:\Program Files\HP\LoadRunner\bin
Right click on Wlrun.exe and run as â administratorâ

It is recommended that user is a member of at least power user and has below permission to run LoadRunner

1. Full access (read/write permissions) to registry keys under:
HKEY_CURRENT_USERSoftwareMercury Interactive
HKEY_LOCAL_MACHINESoftwareMercury Interactive

To set these permissions

1. Go to Run,
2. Type regedit
3. Look for HKEY_CURRENT_USER
4. SoftwareMercury Interactive
5. Letf click on Mercury Interactive and Permissions
6. Steps 3 to 5 for HKEY_LOCAL_MACHINE
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