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Getting error message when try to open an Analysis file in HP ALM PC 12.01

We bought HP ALM Perf. Center 12.01 which expected to go live next month for the first time and we are carrying out some tests. When we open the Analysis module, select 'open' and double click the file to select, we get the attached error message whereas if the file selected by right clicking and select 'open', it opens without any issues. Can you please help?

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Micro Focus Expert
Micro Focus Expert

Re: Getting error message when try to open an Analysis file in HP ALM PC 12.01

Could you tell me where you "open the Analysis module"?

 

Please share snapshot of that page too.

 

Thanks!

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Re: Getting error message when try to open an Analysis file in HP ALM PC 12.01

In the laptop where VuGen and Analysis are installed. Were you able to llok at the attachment I sent originally?

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Micro Focus Expert
Micro Focus Expert

Re: Getting error message when try to open an Analysis file in HP ALM PC 12.01

Yes, I am able to see it.

 

I meant where is your file which you are trying to open by Analysis? Is it on PC test run result web UI or on your local hard drive?

 

If it is Web UI, PC server may have issue, if it is local file, Analysis may have issue.

 

In case you cannot open your local file, Analysis might be installed not properly, so you cannot open analysis file directly by double click while right click works.

 

Reinstall it is a choice.

 

Thanks!

 

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Re: Getting error message when try to open an Analysis file in HP ALM PC 12.01

Results .zip file was downloaded into the local drive. So do you reckon that the Analysis has to be re-installed?

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Re: Getting error message when try to open an Analysis file in HP ALM PC 12.01

Thanks.

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