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HP Performance center 11.50 - wlrun crash

I ran the longevity test for 3 days. In these 3 days test stopped twice, immediately after 1day approximately. I kept the load of around 50 vusers continously for 3 days. Suddenly after 1 day, test gets stopped by killing wlrun.I have restarted the test again but after 1 day, it again got stopped. 

 

Please find details belows: 

 

Faulting application name: wlrun.exe, version: 11.50.736.0, time stamp: 0x4fb1d807

Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7

Exception code: 0xc0000005

Fault offset: 0x0002e066

Faulting process id: 0xfa8

Faulting application start time: 0x01d1ec7385e47a57

Faulting application path: C:\Program Files (x86)\HP\Performance Center Host\bin\wlrun.exe

 

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: wlrun.exe

P2: 11.50.736.0

P3: 4fb1d807

P4: ntdll.dll

P5: 6.1.7601.18247

P6: 521ea8e7

P7: c0000005

P8: 0002e066

P9:

P10:

 Attached files:

 These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_wlrun.exe_7156cd61b23e2aff69947313dfa51b318d3a525_45979566

 Analysis symbol:

Rechecking for solution: 0

Report Id: 4b06890c-594b-11e6-bc37-0050568e1550

Report Status: 4

 

Even in the past also, i have faced the same issue. Can you please give me any solution, how to overcome from this error. 

 

Thanks,

Rajkiran

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1 Reply
Acclaimed Contributor.
Acclaimed Contributor.

Hi,

1. Sorry you faced this behavior

2. Please open a support ticket in order to allow us to collect more information. It is impossible to give any practical advise based on the info supplied here. the support team need to collect the crash dump and analyze the root cause

3. I suggest upgrading to a newer version as soon as you can. We have made many stability improvements in the last few years since 11.50 was released. The most updated version is 12.53

Regards,

Shlomi

 

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