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IE and mozilla crash while vugen recording with error mshtml.dll

start recording a web app using VuGen, the browser comes up and shortly afterwards crashes. The browser crash does not happen when logging in and navigating through the same application via the browser without Vugen(loadrunner)
Anybody have any suggestions to try.

We have tried various browser versions IE 6.0,7.0 and 8.0. Also mozilla 3.x. Same behaviour. The IE crash always points to the mshtml.dll.

Thanks in advance for your help
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Re: IE and mozilla crash while vugen recording with error mshtml.dll

Hi,

Try the steps as mentioned in the attached document. If unsuccessful, keep trying with different recording options.

Regards,
Muhammad Abrar
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Re: IE and mozilla crash while vugen recording with error mshtml.dll

you could analyse the log and check what is causing this crash.

may be your IE requires some patch:

http://support.microsoft.com/kb/917425
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Re: IE and mozilla crash while vugen recording with error mshtml.dll

try to register mshtml.dll
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