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In PC 12.20 adding a PC Host under LAB Management throws error: change machine identity failed

In PC 12.20, trouble adding a PC Host under LAB Management. It keeps throwing error: change machine identity failed

 

If you enable debug logs for ltlogger on the problematic host, you can see the error: Failed to get permissions from QC for url:

 

http://<ALMServer>:8080/qcbin/rest/domains/DEFAULT/projects/LAB_PROJECT/customization/entities/LabHost/permissions?alt=application/xml

 

 

This indicates the ALM Server could not reach the host on that port and communicate back via the REST call. Solution for this would be to ensure port 8080 is open bidirectional across the firewall between ALM Server and all PC Host and that the host is listening on that port. This change will allow the host to be added successfully for running tests

 

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