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Log file query

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On the ALM server of our Performance Center environment, we have a daily task scheduled to remove log files older than 5 days. Recently however, our on-call support person was contacted by our server monitoring team to inform him that the drive on which the log files reside had run out of space. This was surprising, (and alarming!) given that afternoon, we had over 30GB free space on the drive!

I've been looking at the SA log files generated in the lead up to the drive being maxed out, and one log file entry seems to have been written over and over...

"Value for site parameter EXTERNAL_AUTH_TYPE does not exist. Returning default value: null"

but there isn't much further info to go on.

Could anyone please elaborate or explain what the above might mean?

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Acclaimed Contributor.
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Re: Log file query

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Ok

To see/configure loglevel for ALM do as follows

login to Site Admin, go to Servers Tab, select the correct server in the menu to the left.

Now you will be able to see loglevel for both Client (ordinary ALM work) and Site Admin. Now click on the "Log level"-label and you can choose new loglevel. Setting will change directly, no need for restar.

You can also set maximum size (in lines)



br /ola


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Re: Log file query

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Hi,

About the log in ALM Server, please kindly ask in ALM/QC forum for better answer. Here is the link of ALM forum:

/t5/Quality-Center-ALM-Support/bd-p/quality-center-support-customer-forum#.WFe__33bA9Q

Regards,

Chau Nguyen | SW Technical Support Consultant.
LoadRunner and Performance Center


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Re: Log file query

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Hi

First of all, the SA-log is for the SiteAdmin part of ALM, but I guess that you know that.

Secondly, what is the loglevel of the SA-log? Is is set to Debug, then there will a lot of lines like these, also for other values.

If not in Debug, then it seems like something other is not configured right. What is the Site Configuration setting for "EXTERNAL_AUTH_MODE"?

br /ola


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Re: Log file query

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The external_auth_mode has a 'N' value when I check Site Configuration.

I assume we do have 'Debug' mode set given the volume of logs that are being created daily. But where do I double check this? I cannot see the log setting in Site Config.

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Re: Log file query

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Ok

To see/configure loglevel for ALM do as follows

login to Site Admin, go to Servers Tab, select the correct server in the menu to the left.

Now you will be able to see loglevel for both Client (ordinary ALM work) and Site Admin. Now click on the "Log level"-label and you can choose new loglevel. Setting will change directly, no need for restar.

You can also set maximum size (in lines)



br /ola


Please mark post as solved if your problems or questions is/are resolved.
If this post was valuable to you, please consider kudo it.

 

.

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Micro Focus Expert
Micro Focus Expert

Re: Log file query

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Hi cmcn2016,

 

Please let us know if changing the logging level, suggested by OlaBerggre, solved your problem.

 

If you we do not receive an update from you by the end of the week,  we will assume that the issue was solved and mark his answer as an accepted solution.

 

If the issue is still present and it was not resolved by changing the logging level, please let us know and we will continue assisting you.

 

Additionally please note that it is recommended to set the logging level to Debug or Flow only for a short period of time when you are reproducing an issue because this log level generates very big log files.

Once the problem is reproduced you should put the log level back to Warnings or Error.

 

Thank you in advance. 

Kind regards,

Vesela

HPE Support
If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums

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