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PC 11.52 Controller DataCollectionAgent Error

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We have set up PC 11.52 Controllers on Windows Server 2008. Windows EventLog repeatedly report error for DataCollectionAgent:

Counter \Processor(_Total)\% Processor Time is invalid, please verify your settings.

This seems to show up randomly. We have had this on old actual hardware, and we continue to see this on newly set up virtualized systems.

So far, I have not been able to find any resources on how to get rid of this message let alone any information on whether this is a severe issue or something that can be changed by some configuration.

Is there anyone that has come across this message and knows how to handle/avoid it?

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Re: PC 11.52 Controller DataCollectionAgent Error

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Matthias,We used to have a reoccurring error in the OS event log related to DCA.

 

This error can be ignored. It is related to data received by the DCA in an incorrect order (a packet with an older timestamp is received after a packet with a newer timestamp).

As far as I can recall, this error was suppressed in future versions.

Elad

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Re: PC 11.52 Controller DataCollectionAgent Error

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Hello MatthiasG,

Thank you for your post.

Have you checked the orchidtmp folder from the PC Server? to check the logs and see if you find a clue about is going on.

Please, try a system healthcheck from ALM, to determine if is something related to a specific host/server.

ALM is also on version 11.52?

Is this behaviour happening with all the tests? (Any protocol)

Are you able to reproduce this with others users?

Regards,

Daniela Gómez Alvarado
Customer Support Engineer

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Re: PC 11.52 Controller DataCollectionAgent Error

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Matthias,We used to have a reoccurring error in the OS event log related to DCA.

 

This error can be ignored. It is related to data received by the DCA in an incorrect order (a packet with an older timestamp is received after a packet with a newer timestamp).

As far as I can recall, this error was suppressed in future versions.

Elad

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Re: PC 11.52 Controller DataCollectionAgent Error

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Hello Daniela, thanks for your reply.

The error described is reported on all Controller instances in our environment, independent of the protocol used and also no matter whether there is a test running or the systems are idle.

ALM is also running v11.52.

orchidtmp and the logs do not provide any hints as to what may be to root issue.

Regards

Matthias

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Re: PC 11.52 Controller DataCollectionAgent Error

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Hello Elad,

thank you for your reply. I would have preferred to have a solution that disabled querying for the value, but if there is only "ignore", then we will probably go for this solution - 11.52 is not going to be around forever anyway.

Regards

Matthias

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