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PC Server cache issue in 12.01 version

HI Team,

we often see that all the critical fucntionalties like upload script ,start test and view script in PC gets stuck and do not work as expected . The error that we see from the console is

The test folder was downloaded empty - Path <Path to PC Server Installation folder \cache***>

Once we delete theserver cache folder on all the PC servers ,functionality is restored ,can some one explain this behaviour please

 

Regards

Shankar

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Micro Focus Expert
Micro Focus Expert

Re: PC Server cache issue in 12.01 version

Hi,

I have seen this behavior before. So during a "start test" operation or "view script" operation under test plan when downloading the script(s) for the associated test, it appears to get the script from the cache folder of the PC Server as opposed to getting the reference from the DB and downloading from the repository. As it cannot get it from cache, it reports this error.

The best way to get around this is to clear the concerned cache folder on PCS so the script gets actually downloaded from repository

Thanks

Microfocus Support

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