PC- Support Tip: Try the new search on SSO and give us your feedback
Have you tried the new 'faceted' search on Software Support Online?
It is faster and employs a familiar web paradigm to 'navigate' to content that is most relevant.
How to access it?
If you are an HP Software Support customer with active support contract please do the following:
1. Select the New Search tab in http://support.openview.hp.com
2. Click on the new link 'Try it today!'
3. The new navigation-assisted search interface will open in a separate browser window.
4. Fine tune your search.
Search for an exact word or phrase
Use quotes to search for an exact word or set of words.
Tip: Only use this if you’re looking for a very precise word or phrase, because otherwise you could be excluding helpful results by mistake.
Include a word
Add a plus sign before a word to include that word in all results.
Exclude a word
Add a dash before a word to exclude all results that include that word.
Fill in the blank
Use a question mark (?) within a search as a placeholder for a single character.
Use an asterisk (*) within a search as a placeholder for any unknown or wildcard terms.
Tip: Punctuation characters, including the wildcard characters, are treated as literals when quotes are used.
Additional information and instructions how to use the new search are available in the following knowledge documents:
- Using the new 'faceted' search on Software Support Online (SSO) - April 2014
- Self-Solve Knowledge Search (Faceted Search) Help File
We would really appreciate if you provide your feedback once you’ve tried the new search.
Please access the survey available at "notices and alerts" on the SSO home page.
If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution and give Kudos to the author for their assistance.