Highlighted
Micro Focus Expert
Micro Focus Expert
252 views

(PC) Support tip: During PC12.53P4 SA LG installation, symlink files does not get created

Problem:

During PC12.53P4 SA LG installation, there may be a case where the symlink files does not get created. As a result, the LoadRunner services like LR agent service and remote management service does not start or they may start and stop immediately

Solution:

One scenario that could lead to this is with user permissions on the install drive. If you trace out the error during installation using any external tools like process explorer, you can look for any access denied messages for the given folder path

To workaround the issue, post installation run the attached batch file which will allow to copy the actual dlls (instead of symlink files) to the required folder locations for starting the LoadRunner services successfully and allow to be able to connect to it

Microfocus Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Labels (1)
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.