Highlighted
Micro Focus Expert
Micro Focus Expert
152 views

(PC) Support tip - Error: Internal error - decryption failed at CSecurityLayerEncryptMessageReader

In PC 12.01, loadtests fail at the "connect to Loadgenerator" step with the below 2 errors:

Error: Internal error - decryption failed at CSecurityLayerEncryptMessageReader::HandleMessage [MsgId: MERR-60234]
Error: Internal error - failed to read SL layer of a message

The reason for these failures is due to the fact that there is host security enabled between the Controller and LG communication and that there is a mismatch in the security key token between the one saved on Controller vs the one on the LG. It does not help to just copy the encrypted string from a working LG to a non-working LG. Connect to the Controller would still fail

To resolve the issue, launch the host security manager by running the file: <Install>\bin\HostSetup.exe, reset the security key value to the same exact token in plain text that was used on the Controller machine or reset it to a new known string on all the Controllers hosts and LGs so they all point to the same security key. Then reconfig the host machines from PC Lab management website and attempt the connection to LGs. That should work

Microfocus Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Labels (1)
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.