Highlighted
Trusted Contributor.
Trusted Contributor.
281 views

(PC) Support tip: Failed loading DB Connection parameters : Authentication Failed

When try to run a test,  we are getting the following error message:

"Performance Center has Encontered a fatal error"  - Problem encontered when application tried to connect to DB - Failed loading DB Connection parameters : Authentication Failed - Verify your user name and password"

We can see from the log the following error message: 

2017-07-18 16:20:17,537 [5408] [1] DEBUG HP.PC.PCS.LabService - < CheckServerBasic [Context: 611ea10f-896d-48dd-aa72-61bc8b71f7d9] [FullContext: QCServer:xxx UserName:_pc_system_ Domain:DEFAULT Project:LAB_PROJECT]

2017-07-18 16:27:56,957 [5200] [19] ERROR HP.PC.Rest.RestProxy - An exception occured on the REST server:PCRemoteException output START

Message:

Authentication failed. Verify your user name and password.

StatusCode:

InternalServerError

As we can see the issue is related with the _pc_system_, So we need to verify that this user is active and it is an system user. For this particular issue, the root cause was:

 US_IS_ACTIVE under QC_SITE_ADMIN squema USERS table ANYHOW was set  to "N" , and it should be to "Y". So you can run an update query to change the value from "N" to "Y".

Also you should make sure that US_IS_SYSTEM is set to "Y".

HPE Support

Labels (1)
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.