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(PC) Support tip: PC12.53P4 shows collation failures

Problem:

PC12.53P4 configured with Oracle DB shows collation failures sometimes at the end of test runs.

Solution:

There may be no errors showing up in PC side logs but the QC log in debug mode should show some error like: ORA-04036: PGA memory used by the instance exceeds PGA_AGGREGATE_LIMIT Failed. If this error appears, this would be due to a PGA memory setting on the DB where a limit has been defined.

This issue can be resolved by setting this PGA_AGGREGATE_LIMIT parameter to 0 within the Oracle DB and restarting the HP ALM Service on ALM Server and the IIS on PC Server

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