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Trusted Contributor.
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(PC) Support tip: Retrieving the COM class factory CLSID {000A6A0E-8973-480E-A541-D29749A4FB61}

Runnning a system health check, we are getting the following error message from the PC server machine:

"Retrieving the COM class factory for component with CLSID {000A6A0E-8973-480E-A541-D29749A4FB61} failed due to the following error: 8000401a The server process could not be started because the configured identity is incorrect. Check the username and password. (Exception from HRESULT: 0x8000401A)."

To fix this issue please follow up these steps in PC server machine:

  1. Stop IIS
  2. [Path to Performance Center Server]\bin>ALWrapperServer.exe -unregserver (To unregister the server)
  3. [Path to Perforance Center Server]\bin>ALWrapperServer.exe -regserver (To register the server)
  4. Restart IIS

Thank you

MicroFocus Support

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Re: (PC) Support tip: Retrieving the COM class factory CLSID {000A6A0E-8973-480E-A541-D29749A4FB61}

This helps but error changed to this - The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))
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