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Performance Center Server v12.60 Installation Issue

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When i try to install Performance Center v12.60, I get the below error message:-

[1/14/2020 5:08:59 PM]: __________________________________________________
[1/14/2020 5:08:59 PM]: Performance Center Server Configuration Wizard started.
[1/14/2020 5:08:59 PM]: User input file is 'D:\PC_Installation_Path\dat\Setup\PCS\Xml\UserInput.xml'.
[1/14/2020 5:09:06 PM]: User config file does not contain value for SSO Token. Take value from app config file
[1/14/2020 5:09:44 PM]: PC User details are: DomainName = ., UserName = IUSR_METRO, GroupName = Administrators
[1/14/2020 5:09:44 PM]: Web site 'Default Web Site' will be used to configure the system
[1/14/2020 5:09:44 PM]: Only one Web Site found. No need to choose web site. Hiding page 'Choose the IIS Web Site'
[1/14/2020 5:09:44 PM]: PC server will be configured under web site: 'Default Web Site'
Build started 1/14/2020 5:09:46 PM.
__________________________________________________
Project "D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj" (RunAfterInstall target(s)):

[1/14/2020 5:09:46 PM]: Target ValidateFiles Finished
Target HandleUserPwd:
EncryptTask: Performing encryption
[1/14/2020 5:09:46 PM]: Target HandleUserPwd Finished
[1/14/2020 5:09:46 PM]: Target CreatePropertiesWithResolvedProductDir Finished
Target RunAfterInstall:
Target CreateUser:
Configuring user....
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : Failed to configure user. Error: HP.PC.Common.Exceptions.SysIdentityException: Exception in step [SystemConfig.ConfigurationSteps.ResetRequiredServices] ---> System.Exception: RunProcessWithLogOn: Failed to create process [D:\PC_Installation_Path\al_agent\bin\alagentservice.exe ] with user [IUSR_METRO] windows error code [0]
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ProcessCreator.RunProcessWithLogOn(String process, String args, String username, String password, String configurationUser, String configurationPass, Int32 waitToExit)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ConfigurationOperations.ResetAlagentService(String username, String password, String configurationUser, String configurationPassword, Boolean UserOrPasswordHasChanged)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.ConfigurationSteps.ResetRequiredServices.ResetServices(String username, String password)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.ConfigurationSteps.ResetRequiredServices.Action()
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : --- End of inner exception stack trace ---
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.ConfigurationSteps.ResetRequiredServices.Action()
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ExecuteStep(ConfigurationStepBase step)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ChangeIdentitySteps(SystemIdentity si)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ChangeIdentity(SystemIdentity sysIdentity)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ChangeServerIdentity(String currentUser, String currentPass, String currentGroup, String newUser, String newPass, Boolean deleteOldUser, Boolean changePassOnly, String newGroup, Boolean isAdminGroup, Boolean deleteOldGroup, Int32 machineType, String configurationUser, String configurationPass, Boolean configureOnlyUser)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at HP.PC.MSBuild.Tasks.Tasks.PCSetServerIdentityTask.Execute()
[1/14/2020 5:09:47 PM]: Target CreateUser Finished
Done building target "CreateUser" in project "HP.PC.PCS.MSBuild.proj" -- FAILED.
[1/14/2020 5:09:47 PM]: Target RunAfterInstall Finished
Done building target "RunAfterInstall" in project "HP.PC.PCS.MSBuild.proj" -- FAILED.

Done building project "HP.PC.PCS.MSBuild.proj" -- FAILED.

Build FAILED.

D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : Failed to configure user. Error: HP.PC.Common.Exceptions.SysIdentityException: Exception in step [SystemConfig.ConfigurationSteps.ResetRequiredServices] ---> System.Exception: RunProcessWithLogOn: Failed to create process [D:\PC_Installation_Path\al_agent\bin\alagentservice.exe ] with user [IUSR_METRO] windows error code [0]
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ProcessCreator.RunProcessWithLogOn(String process, String args, String username, String password, String configurationUser, String configurationPass, Int32 waitToExit)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ConfigurationOperations.ResetAlagentService(String username, String password, String configurationUser, String configurationPassword, Boolean UserOrPasswordHasChanged)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.ConfigurationSteps.ResetRequiredServices.ResetServices(String username, String password)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.ConfigurationSteps.ResetRequiredServices.Action()
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : --- End of inner exception stack trace ---
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.ConfigurationSteps.ResetRequiredServices.Action()
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ExecuteStep(ConfigurationStepBase step)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ChangeIdentitySteps(SystemIdentity si)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ChangeIdentity(SystemIdentity sysIdentity)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at SystemConfig.Configuration.ServerConfigurationManager.ChangeServerIdentity(String currentUser, String currentPass, String currentGroup, String newUser, String newPass, Boolean deleteOldUser, Boolean changePassOnly, String newGroup, Boolean isAdminGroup, Boolean deleteOldGroup, Int32 machineType, String configurationUser, String configurationPass, Boolean configureOnlyUser)
D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(342,3): error : at HP.PC.MSBuild.Tasks.Tasks.PCSetServerIdentityTask.Execute()
0 Warning(s)
1 Error(s)

Time Elapsed 00:00:00.78
[1/14/2020 5:09:47 PM]: Error: MSBuild Engine Failed to execute file D:\PC_Installation_Path\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj
[1/14/2020 5:09:47 PM]: [ERROR]: An error occurred during configuration
[1/14/2020 5:09:47 PM]: [ERROR]: The Performance Center Server configuration process failed.
Click 'View Log' to view the details.

Note:
To complete the Performance Center Server setup,
the configuration wizard must be completed successfully.
To manually launch the wizard, select
Start Menu > Programs > Micro Focus > Performance Center Server > Tools

Tried even with windows local user account, but ended up with the same error. Need your support to identify where exactly it is blocking in my case.

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Performance Center Server v12.60 Installation Issue

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We fixed this issue by enabling & starting the "Secondary LogOn service" on the PC server machine. This "Secondary LogOn" service is the key service which used to create the PC related process(agent process) by using the IUSR_METRO. 

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Micro Focus Expert
Micro Focus Expert

Re: Performance Center Server v12.60 Installation Issue

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Hi Abhinay,

What does the Event Viewer state on this issue? 

Did you disable UAC? 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System]
"ConsentPromptBehaviorAdmin"=dword:00000000
"EnableLUA"=dword:00000000

Best regards,

Paul 

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Highlighted
Super Contributor.. Super Contributor..
Super Contributor..

Re: Performance Center Server v12.60 Installation Issue

Jump to solution

We fixed this issue by enabling & starting the "Secondary LogOn service" on the PC server machine. This "Secondary LogOn" service is the key service which used to create the PC related process(agent process) by using the IUSR_METRO. 

View solution in original post

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