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Result collation failed with COM error

Hi , We are getting collation error in LRE 2020 - Reason: 'Retrieving the COM class factory for component with CLSID {3AA7ED72-8979-11D4-8ED6-0050DAC666C7} failed due to the following error: 8000401a The server process could not be started because the configured identity is incorrect. Check the username and password. (Exception from HRESULT: 0x8000401A).' Please suggest if anyone else has encountered it as well?
1 Reply
Micro Focus Expert
Micro Focus Expert

Re: Result collation failed with COM error


Usually these kind of issues coming because of incorrect installation  - missing privileges to register a component or something like that.  It might be quicker to do a reinstall with an account with Full admin Rights and UAC disabled from the registry.

Another option is to open an official  formal ticket to the support as to get more attention.

All the best,





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