Snapshots on error created are black and do not contain any picture
I am using HP-PC 11.52 patch 1. My script is of type TruClient - IE10. I noticed for some time now that whenever I set snapshot on error, each time an error occurs (mostly that an object could not be identified) the snapshot created does not contain any information, but is just black.
I am sure this has worked using the same HP-PC version, but for some reason it does not any more.
The same goes when I set the generate snapshot runtime setting to 'always'; each snapshot created is then black.
This problem occurs for more then just one project.
Any suggestions what might be the cause of this?