Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Support Tip: Upload Script fails in PC 12.X: Failed Downloading ALM Client

When you upload a vugen script to ALM-PC 12.X, You may find the below error:


Error while uploading xxx.zip into "xxx" folder. Script upload failed.
Error: Failed Downloading ALM Client. Please check network connection and user network credentials.


The problem is that the OTA client running on the PC server has not been initialized correctly.The problem can be further characterized by checking the PC Server log.txt file in the path <PC Server> > orchidtmp > LTLogger > HP.PCLTOP.QCOTAOperatioinServiceWrapper.


you may see the following error been logged in this file:


ERROR HP.PC.ScriptUploader.ScriptUploader - Upload script Failed [Context: 00000000-0000-0000-0000-000000000000] [FullContext: The AppContext.Current is null]
System.ApplicationException: Failed Downloading ALM Client. Please check network connection and user network credentials. ---> System.ApplicationException: OTA automatic download has failed. Error: Error downloading OTA dlls. Inner Exception Message: HP.QC.InternalIntegration.QCConnectivitySpiderFailureException: Failure in Spider Module Process. Error: Initialization has failed. Contact your system administrator.


To fix this issue, you need to follow the below steps:


1.Login to the PC server as the PC user. The default PC user is IUSR_METRO.
2.Run IE and connect to the Addins URL of the ALM server;
  e.g. http://<alm server name>:8080/qcbin/addins.html
3.Select HP ALM Client Registration
4.Select and run Register HP ALM located at the bottom of the HP Client Registration page.
5.Test the Script Upload - the problem should be resolved.


For more information, You can refer to the following KB article: https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01007405



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