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Which protocol to use for Service Manager Thick Client

Hello,

We are trying to performance test service manager 7.11 windows client.

Already we have tried using different protocols like HTTP/HTML, Web service etc to record and replay this thick client but haven't been able to do it successfully.

With HTML/HTTP, the replay is failing at the very first step where it is accessing the initial URL. When tried the same with Web services protocol, it replayed successfully but it didn't perform the original functions in the application when we went in to confirm that.

Please suggest us which protocol should we use for recording and performance testing Service Managers thich client, servicemanager.exe...

Thanks,

-ssv
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Re: Which protocol to use for Service Manager Thick Client

Hi,

Are you on LR version 9.5
The simplest try could to be use protocol advisor to test all the communication methods with the application.
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Re: Which protocol to use for Service Manager Thick Client

Thanks for replying.

I have tried that and it is giving a combination of Web(HTTP/HTML) and Web services as the option.

But when I am trying to use that, the events are not increasing at all after the first 3 event counts.

Please advise.

Thanks!

-ssv
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Re: Which protocol to use for Service Manager Thick Client

Hi,
When replayed with Web services(only) the business process is not actually executed.

What does the response in replay log(Extended log) say ?
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Re: Which protocol to use for Service Manager Thick Client

I tried recording it with Web (HTTP/HTML) this time.

After the recording and correlation (as per suggested by HP), we are getting the following error:

Action.c(4): web_set_user was successful [MsgId: MMSG-26392]
Action.c(8): Error -26612: HTTP Status-Code=500 (Internal Server Error) for "http://Servername:13080/SM/ui" [MsgId: MERR-26612]
Action.c(8): web_custom_request("ui") highest severity level was "ERROR", 304 body bytes, 273 header bytes, 12 chunking overhead bytes [MsgId: MMSG-26387]
Ending action Action.

We also tried parameterizing the host name and the port name.

Service Manager is vertically scaled.

Please suggest.

Thanks,

-ssv
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